Customer Service, Employee Retention
Dos and Don’ts at the Bakery Setting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It’s 7:45 in the morning. People are in a hurry to get to work and drop kids off at school. For all intents and...
Customer Experience, Customer Service
Customer Service in Action – Excerpts from an Interview with Ryli What does great customer service look like in action? What are the words and attitudes that are needed in order to make customers feel welcomed and valued? What types of skills do we teach and...
