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Hospitality Boot Camp

On demand staff training to support, equip, empower, and INSPIRE your team to create fantastic Customer Experiences!



A course to support, equip, empower, and INSPIRE your team!


A course to support, equip, empower, and INSPIRE your team!

To invest in the success of your team is to guarantee your business growth.

Training and Recognition
Boost Productivity.

When staff:

  • Like the work they do
  • Like the people they are around
  • See the meaning and purpose in their efforts

Your business benefits financially.

Dive into the Gallup Research Case Study that supports these statistics:

  • 9% Improvement in Productivity
  • 22% Decrease in Absenteeism
  • $91,989,474 gain in employee productivity

To invest in the success of your team is to guarantee your business growth.

Say goodbye to mediocre Customer Service that costs your business thousands of dollars, and hello to an unstoppable team that’s ready to deliver exceptional Customer Experiences!

Power of People Academy Training Includes:

  • Six Comprehensive Teaching Topics:
    Curriculum covers everything your team needs to become Customer Service superstars!

From mastering communication to resolving customer complaints, we’ve got it covered.

  • Over 20 Engaging Lessons:
    Gone are the days of boring lectures!

Dynamic video lessons captivate your employees, ensuring they stay motivated and eager to complete each training topic.

The training equips and empowers your staff with knowledge and skills to be friggin’ fantastic at serving customers and making your business more $$$ money!

The mission is simple – to equip and empower your staff to be nothing short of extraordinary.

Your employees will morph into a force to be reckoned with, surpassing customer expectations at every turn.

Watch as they masterfully handle even the trickiest of situations, leaving your customers singing your business’s praises.

 Purchase Training Now

Is This You?

  1. You are you are a busy business owner.
  2. Training your staff to interact face to face with customers is complicated and never ending.
  3. Each new team member has different strengths and weaknesses, adding to the challenge.
  4. You acknowledge that Customer Service skills result in customers spending more money.
  5. You want reduce staff turnover.
  6. You want your staff to WOW your customers.

Accomplishing these things reduces your stress around staffing.

Have peace of mind that your business runs smoothly when you’re not around.

Do You Desire:

A team (regardless of age or experience) that is SKILLED, INNOVATIVE, EXCITED to come to work, TAKES INITIATIVE, gives CONSISTENTLY GREAT SERVICE, and STICKS AROUND?


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After staff takes the course business owners find:

Staffing stress decreased. Onboarding and training became more efficient and effective. Staff gained MUCH needed Customer Service skills and BETTER UNDERSTOOD their personal impact on the business.

  • Customer Retention Increases

  • Staff Turnover Decreases

  • Profits Increase

The Power of People Academy course is a necessary step to building the team you can count on.

This course is a plug-and-play!

After completing the video lessons and worksheets:

  • the newest of staff  have skills akin to a seasoned professional
  • seasoned staff are refreshed and energized, ready to deliver consistently exceptional customer service experiences

Elisabeth B.

Here’s what she has to say about the Power of People course!

Power of People Course Testimonies

Samantha’s insight is priceless!  She brings a very unique and special perspective as both a business owner and as a customer. As a previous owner of a boutique hotel, she understands the challenges and struggles that business owners face. She also has a clear vision on how to help business owners create an environment of excellence for both their employees and their customers. Samantha has an amazing ability and insight for creating a world class customer experience unique to your business.

Erika Wilson

Owner, Columbia Laser Skin Center

SO many businesses in town should do this! The value is compounding. It will help in retention too because staff see’s that the owner is investing in them and, in turn, they understand how they matter.

Jessie Lamp

Communication Coordinator, The Dalles Chamber of Commerce

After taking the course, here are the words I would use to describe staff results: Confidence. Positivity. Professionalism. Growth. Building a Community.

I wish there was more of it (course)!

Danica Klaus

Totally worth it! It gets everybody on the same page, creates a plan for your business. It gives (employees) a bigger picture, skills, and shows them you care about them. Your stories are super engaging, interesting, and enjoyable!

Christina McGhee

Entrepreneur, Business Owner

I don’t know how to say this other than I wish I could just hand this video course out everywhere I go. . . . it just changes your whole business!

Gina Bennett

Maker of Happiness, Tammy's Floral

I felt the course was incredibly beneficial! Now I feel confident when greeting shoppers and creating an environment that will turn walk-in’s into frequent customers.

Hannah F.

Sales Associate, Scoop Marketplace

Ready to go? Enroll Today!


1 Month Subscription (up to 5 employees) only $119- Investment

Your investment of $119- QUICKLY pays for itself with increased revenue, customer and staff retention.  Easy win.

Utilize the training again whenever you onboard new team members!

More than 5 employees? Email Samantha@Kaizen.Zone for pricing.

Cancel and renew at any time!

What’s inside the Power of People Academy?

Each training section also contains support documents for staff to complete and give to you for discussion and review.

Power of People Academy

Welcome!  Excited to have you here.  At the end of the course you’re going to have gained new skills that will help you succeed in your current and future jobs!


3 lessons

Knowing Your Value 

5 lessons

First Impression 

5 lessons

Pareto Who? 

2 lessons

Sales vs. Service 

2 lessons

Congratulations You
Screwed Up 

3 lessons

What’s Included in the Power of People Academy?

“The most cost effective and impactful staff training out there!”

6 Modules w/Teaching, Activities, & Support Documents

Each module contains 2-5 video trainings (stats and stories that illustrate, educate, and motivate) with accompanying support documents that connect the learning to staff experience to your business.

The worksheets are designed to set up your staff to apply the teaching directly to YOUR business, getting your team to care about the success of your business as much as you do.

($1,100 value)

Leadership Support

You’ll receive a PDF teaching guide to support you as a leader.

Your Leadership Guide contains email copy (written FOR you!) to send to your team, instructions, questions to guide your conversations, teaching notes, including takeaways, and things to note as a boss.

This is a mini-masterclass in leadership. A complete teaching guide, done for you!

($675 value)

30 Day Access

Yup. Use this course again and again and again.

That’s what it’s designed for! After all, your business is growing; you’ll have new staff that bring new ideas and experiences. They need training.

Think of this course as your business trampoline. It keeps generating energy!


Total Value: $1,775.00



Here’s a quick video overview for you!

Ready to go? Enroll today!



Investing in your team pays you back in spades. The increase to your business revenue creates an incredible ROI.

More than 10 employees? Email Samantha@Kaizen.Zone for pricing.

You’ve got LITERALLY nothing to lose and oh-so-much to gain.

Your $119- investment saves you thousands in staff turnover costs, increases productivity, daily ticket sales, and customer retention.

Risk-Free 14 Day Guarantee

If after fourteen days of purchase and moving through Module 2, you determine that it’s not living up to my promise: transforming your staff into valued, engaged, and skilled contributors to the growth and success of your business, then you are most welcome to receive a refund. If we’re not a fit, we’re not a fit! I wholeheartedly wish you the best success.

F.A.Q.’s and Q & A

I’m super busy, will I have time to implement this course with my staff?

  • Yes, this course is designed for you to plug and play. Watch the lessons one day at a time or all in one day.
  • Video lessons are between 3-12 minutes. Easy to incorporate daily.
  • Taking this course with your staff will garner you fantastic R.O.I. It’s well worth your time investment.


How will I know that staff complete the lessons and don’t just let the videos play?

  • Each module has support PDF’s designed to connect the learning to your business. These documents are the jumping off point for your weekly discussion and implementation!
  • If someone is half-assing their work, maybe they need to find a position/company that fits their passion. You don’t need to push a rope! Who has time for that?


When will I get access to all the Modules?

  • Immediately!
  • You can gobble them up right away or spread them out during your week.

I have staff that’s mixed: 1st time job as well as people who have experience. How will it help?

  • Ghad. Get this in their hands. There is SO much to teach a ‘first job’ employee. This accelerates onboarding so they become productive and skilled for you QUICKLY.
  • Investing in staff, utilizing this course for teaching, shows them how important they are. When people understand this they STAY LONGER. Want to reduce turnover? Here you go!
  • Seasoned or experienced staff MOST DEFINITELY appreciate you investing in their growth! 100% they will learn in this course and become more skilled and invested in their work.
  • This course gives staff common language and common knowledge! Bridge the gap between new and ‘seasoned’ staff.
  • The course is designed to get your seasoned and new staff to connect, share their unique knowledge, insights, and skills!

How long will I have access to the Power of People Academy?

  • 30 day access. Renew any time.
  • After your first 30 days, your subscription automatically renews. Cancel at any time.
  • It’s STRONGLY encouraged to make this a part of your new hire onboarding process. DONE-FOR-YOU. How about that?


Will you be available to answer questions?

  • Yes! Email your questions to info@Kaizen.Zone. We LOVE to hear your wins and questions.


Can I afford it?

  • Can you afford NOT to get this course?
  • When you reduce staff turnover by even ONE person, you’ve paid for this course 10 times over.
  • After completing this course your employee can EASILY increase daily ticket sales because they have the skills to do so.
  • A 5% increase in customer retention can increase your profitability by 85% (source)

Still thinking about it?

If you say ‘yes’ to any below, it’s a fit.


You understand the financial benefits of increasing customer retention. (It costs, on average, 6-7 times MORE to acquire a customer than to keep an existing one.)


You want to increase employee retention and equip them be REALLY good at their job.


You’re busy. You don’t have time or energy to train ‘people skills’. Training and on-boarding takes enough time as it is.


You enjoy having more time to create, live passionately, or maybe just take a nap.


You desire a team that is excited, motivated, empowered, and fulfilled in their jobs every day.


You’d like to reduce enormous costs associated with employee turnover and ‘bump-on-a-log’ syndrome.


You want to have staff that provide exceptional customer service experiences to your customers that results in loads of repeat business!


You realize customer loyalty is created through employee longevity and their skill with giving consistently amazing customer service experiences


You don’t want to (or have time to) research and  create training that will make your team so fulfilled that turnover is rare. This is your golden ticket!

Goal = exceed  your expectations.

You have everything you need to get your team motivated and eager to come to work each day with a great attitude and a heart for service. Your team has the power to produce happy customers and, as a result, the thriving business of your dreams!

Personal Invitation

Content is curated to get your staff the quickest win possible. Investing in the success of your staff is to invest in the success of your business. Your customers (and your bank account) will thank you with their dollars.

I am SO VERY EXCITED and cannot WAIT to hear about how your staff applies the course learning and accelerates your business growth!

All my best,


1) Click the button below.

2) Dive into the Power of People course, your Hospitality Bootcamp!


BEGIN right away! Click the link below.

EASY PAYMENT: 119-/month

Increase customer and employee retention, and see phenomenal R.O.I.

You’ll be excited to see your employee transformation. Sign up today!

More than 5 employees? Email info@Kaizen.Zone for special pricing.