POWER of PEOPLE

A course to support, equip, empower, and INSPIRE your team!

POWER of PEOPLE

A course to support, equip, empower, and INSPIRE your team!

POWER of PEOPLE

A course to support, equip, empower, and INSPIRE your team!

“To invest in the success of your team is to guarantee your business growth.”

Retail, Hospitality & Service Business Owners

This course equips and empowers your front line staff (brick and mortar) with knowledge and skills to be friggin’ fantastic at serving customers and making your business more $$$ money!

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My Story

Our boutique hotel and wedding venue was growing fast; I didn’t have time to waste.

I wanted, NEEDED, a team that stuck around,was skilled, excited, took initiative, and was innovative. A team that was excited and equipped to give quality service that would make a huge difference with our business growth. A team that I could confidently leave ‘in charge’.

GOT IT!

I developed a team that was very skilled with service and passionate about their jobs.

Profits increased. My stress decreased. This staff training program fast forwards onboarding, reduces time and money wasted, increases employee AND customer retention, and builds a team you can count on.

This course is a plug-and-play for your business!

After taking the course, the newest of staff will have skills akin to a seasoned professional and your seasoned staff will be refreshed and energized.

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What businesses like yours are saying…

Samantha’s insight is priceless!  She brings a very unique and special perspective as both a business owner and as a customer. As a previous owner of a boutique hotel, she understands the challenges and struggles that business owners face. She also has a clear vision on how to help business owners create an environment of excellence for both their employees and their customers. Samantha has an amazing ability and insight for creating a world class customer experience unique to your business.

Erika Wilson

Owner, Columbia Laser Skin Center

SO many businesses in town should do this! The value is compounding. It will help in retention too because staff see’s that the owner is investing in them and, in turn, they understand how they matter.

Jessie Lamp

Communication Coordinator, The Dalles Chamber of Commerce

After taking the course, here are the words I would use to describe staff results: Confidence. Positivity. Professionalism. Growth. Building a Community.

I wish there was more of it (course)!

Danica Klaus

Ready to go? Enroll Today!

 

2 PAYMENTS OF $450

1 PAYMENT OF $750

Your investment of $750 QUICKLY pays for itself with increased revenue, customer and staff retention.  Easy win. Use the course again and again.

More than 10 employees? Email Samantha@Kaizen.Zone for pricing.

I don’t know how to say this other than I wish I could just hand this video course out everywhere I go. . . . it just changes your whole business. I wish I had other employees watch this with me, just so I could see their transformation.

Gina Bennett

Maker of Happiness, Tammy's Floral

Totally worth it! It gets everybody on the same page, creates a plan for your business. It gives (employees) a bigger picture, skills, and shows them you care about them. Your stories are super engaging, interesting, and enjoyable!

Christina McGhee

Entrepreneur, Business Owner

What’s inside your 6-week course?

Highlights & Takeaways

Introduction:

→ About Your Instructor – video (6:22)

→ Welcome + Teaching Tasks vs. Skills – video (5:26)

→ Attitude is Everything – video (7:01)
     Support Document: Roadmap

Module 2 – First Impressions

→ Introduction and Review – video (8:05)

→ Would You Rather? – video (1:57)
     Support Document: “Would You Rather Part 1”

→ The Trifecta Part 1 & 2 – video (5:02)
     PDF “So I asked them to smile”

→ The Trifecta Part 3 – 6:40)
     Support Document: “Would You Rather Part 2”

This module addresses one of THE BIGGEST customer complaints, and fixes it!

Module 4 –Sales vs. Service

→ Matchmaker – video (4:18)

→ Story Time – video (7:20)
     Support Document: Top Pics Matchmaker

Increase customer ticket sales by just $5 a customer.
It’s easy!

A 5% increase in customer retention can increase your profitability by 85%! (source)

Module 1 – Your Value:

→ Impact and Influence – video (5:53)
     Support Document: “Suck it or Shine”

→ Bottom Line Part 1 – video (1:12)
    “It’s in the numbers” quiz

→ Bottom Line Part 2 – video (2:40)

→ Make it or Break it – video (2:58)
     Bonus “Make it or Break it, a 5-Day Challenge”

→ Sum up – video (2:53)

Module 3 – Pareto Who?

→ Intro and Lesson 1 – video (8:27)
     Support Document: Pareto Who

→ Know Your Customer – video (9:32)
     Support Document: Pareto Who – part two

Module 5 – Congratulations! You Screwed Up

→ Introduction – video (7:03)

→ The Blunders – video (4:25)
     Support Document: The Blunders

→ Exceeding Expectations – video (11:19)
     Support Document: Exceeding Expectations

→ Step by Step – video (5:23)

→ Congratulations Graduate! – video (1:19)
     Completion Certificate

This module is MOST REQUESTED by clients.

Introduction:

→ About Your Instructor – video (6:22)

→ Welcome to the Course + Teaching Tasks vs. Skills
– video (5:26)

→ Attitude is Everything – video (7:01)
    Support Document: Roadmap

Module 1 – Your Value:

→ Impact and Influence – video (5:53)
    Support Document: “Suck it or Shine”

→ Bottom Line Part 1 – video (1:12)
    “It’s in the numbers” quiz

→ Bottom Line Part 2 – video (2:40)

→ Make it or Break it – video (2:58)
    Bonus “Make it or Break it, a 5-Day Challenge”

→ Sum up – video (2:53)

Module 2 – First Impressions

→ Introduction and Review – video (8:05)

→ Would You Rather? – video (1:57)
    Support Document: “Would You Rather Part 1”

→ The Trifecta Part 1 & 2 – video (5:02)
     PDF “So I asked them to smile”

→ The Trifecta Part 3 – 6:40)
     Support Document: “Would You Rather Part 2”

This module addresses one of THE BIGGEST customer complaints, and fixes it!

Module 3 – Pareto Who?

→ Intro and Lesson 1 – video (8:27)
    Support Document: Pareto Who

→ Know Your Customer – video (9:32)
    Support Document: Pareto Who – part two

Module 4 –Sales vs. Service

→ Matchmaker – video (4:18)

→ Story Time – video (7:20)
     Support Document: Top Pics Matchmaker

Increase customer ticket sales by just $5 a customer.
It’s easy!

A 5% increase in customer retention can increase your profitability by 85%! (source)

Module 5 – Congratulations! You Screwed Up

→ Introduction – video (7:03)

→ The Blunders – video (4:25)
     Support Document: The Blunders

→ Exceeding Expectations – video (11:19)
    Support Document: Exceeding Expectations

→ Step by Step – video (5:23)

→ Congratulations Graduate! – video (1:19)
    Completion Certificate

This module is MOST REQUESTED by clients.

WATCH THE VIDEO

Here’s a quick video overview for you!

What’s Included?

Benefits & Features

6 Weeks Teaching, Activities, & Support Documents

Each module contains 2-5 video trainings with accompanying support documents that enhance each module. These documents apply the teaching directly to YOUR business, getting the creative juices flowing straight away.

($650 value)

Weekly Support

We’ll schedule a weekly Office Hour where we team build, discuss the content, and apply to your business. Watch your team apply what they learn to improve and grow your business!  Personal access to yours truly.

($750 value)

Lifetime Access to Materials

Yup. Use this course again and again and again. That’s what it’s designed for! After all, you’ll have new staff and people will bring new ideas and experiences to the content. Think of this course as your business trampoline. It keeps generating energy!

(Priceless!)

Total Value: $1,400.00

Investing in Your Business Success: $750.00

Ready to go? Enroll today!

 

2 PAYMENTS OF $450

1 PAYMENT OF $750

This is a limited time offer. Next course begins Oct. 11, 2021.

More than 10 employees? Email Samantha@Kaizen.Zone for pricing.

You’ve got LITERALLY nothing to lose and oh-so-much to gain.

Your $750 investment saves you over $9,000 in staff turnover costs, increases productivity, daily ticket sales, and customer retention.

Risk-Free 14 Day Guarantee

If after fourteen days of purchase and moving through Module 2, you determine that it’s not living up to my promise: transforming your staff into valued, engaged, and skilled contributors to the growth and success of your business, then you are most welcome to receive a refund. If we’re not a fit, we’re not a fit! I wholeheartedly wish you the best success.

F.A.Q.’s and Q & A

I’m super busy, will I have time to implement this course with my staff?

  • This course is designed for you to plug and play. Watch the lessons one day at a time or all in one day.
  • Video lessons are between 3-12 minutes. Easy to incorporate daily.
  • Taking this course with your staff will garner you fantastic R.O.I. It’s well worth your time investment.

 

How will I know that staff complete the lessons and don’t just let the videos play?

  • Each module has support PDF’s designed to connect the learning to your business. These weekly documents are the jumping off point for discussion and implementation!
  • If someone is half-assing their work, I strongly suggest you let them go so they may find a position/company that fits their passion. You don’t need to push a rope! Who has time for that?

 

When will I get access to all the Modules?

  • Modules are released each week, after our one-on-one team meet.
  • You can gobble them up right away or spread them out during your week.

How long will I have access to the course?

  • It’s yours forever. Download the videos and PDF support documents! Use it again and again. Seriously.

 

Will you be available to answer questions?

  • You get a weekly private hour consultation during our course.
  • I’m also available via email or phone.

 

Can I afford it?

  • You can’t afford NOT to get this course!
  • If you reduce staff turnover by one you’ve paid for this course 10 times over.
  • EASILY increase individual daily ticket sales.
  • A 5% increase in customer retention can increase your profitability by 85% (source)

Still thinking about it?

If you say ‘yes’ to any below, it’s a fit.

01

You understand the power $$$ of customer retention. (It costs, on average, 6-7 times MORE to acquire a customer than to keep an existing one.)

02

You want to increase employee retention and equip them be REALLY good at their job.

03

You’re busy. You don’t have time or energy to train ‘people skills’. Training and on-boarding takes enough time as it is.

04

You enjoy having more time to create, live passionately, or maybe just take a nap.

05

You’d like a person who is engaging as a teacher and knowledeable as a business owner to supply you with an amazing plug-and-play tool that grows your business.

06

You’d like to reduce enormous costs associated with employee turnover and ‘bump-on-a-log’ syndrome.

07

You want help creating a positive company culture that makes for an amazing workplace.

08

You realize customer loyalty is created through employee longevity and their skill with giving consistently amazing service.

09

You don’t want to invent every training. This is your golden ticket!

My goal is to exceed  your expectations.

Let me partner with you. Each week you and your staff should be energized, motivated, and excited to apply the knowledge directly into your business!

Personal Invitation

I’ve very tightly packed in content that will get you and your staff the quickest win possible, to make the transformation I promised. We will educate, train and inspire your team into action! Your customers will thank you with their dollars.

I am SO VERY EXCITED and cannot WAIT to have you implement the course and see your success!

All my best,

Samantha

Enrollment Closes Jan. 27th, 2022, 11:59 PST

 

Don't miss out!

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YOUR COURSE BEGINS JAN. 31st!

2 PAYMENTS OF $450

1 PAYMENT OF $750

This is a limited time offer. Course begins Oct. 11th, 2021. Sign up today!

More than 10 employees? Email Samantha@Kaizen.Zone for special pricing.