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POWER of PEOPLE

A repeatable 6-week course for business owners to implement with their team. Support, equip, empower, and INSPIRE!

POWER of PEOPLE

A course to support, equip, empower, and INSPIRE your team!

POWER of PEOPLE

A course to support, equip, empower, and INSPIRE your team!

“To invest in the success of your team is to guarantee your business growth.”

Retail, Hospitality & Service Business Owners

This 6-week course equips and empowers your staff with knowledge and skills to be friggin’ fantastic at serving customers and making your business more $$$ money!

Brick and Mortar – Sign Me Up!

Boutique Hotel – Sign Me Up!

My Story

Our boutique hotel and wedding venue was growing fast; I didn’t have time to waste.

I wanted, NEEDED, a team that was SKILLED, INNOVATIVE, EXCITED, TOOK INITIATIVE and STUCK AROUND.

I desired a strong team that was excited and EQUIPPED TO GIVE QUALITY SERVICE that would make a huge difference with our business growth. A team that I could CONFIDENTLY leave ‘in charge’.

GOT IT!

I developed a team that was very skilled with service and passionate about their work.

Profits increased. My stress decreased. This staff training program fast forwards onboarding, reduces time and money wasted, increases employee AND customer retention, and builds a team you can count on.

This course is a plug-and-play for your business!

After taking the course, the newest of staff will have skills akin to a seasoned professional and your seasoned staff will be refreshed and energized.

Sign Me Up!

Elisabeth B.

Here’s what she has to say about the course!

Course Testimonies

Samantha’s insight is priceless!  She brings a very unique and special perspective as both a business owner and as a customer. As a previous owner of a boutique hotel, she understands the challenges and struggles that business owners face. She also has a clear vision on how to help business owners create an environment of excellence for both their employees and their customers. Samantha has an amazing ability and insight for creating a world class customer experience unique to your business.

Erika Wilson

Owner, Columbia Laser Skin Center

SO many businesses in town should do this! The value is compounding. It will help in retention too because staff see’s that the owner is investing in them and, in turn, they understand how they matter.

Jessie Lamp

Communication Coordinator, The Dalles Chamber of Commerce

After taking the course, here are the words I would use to describe staff results: Confidence. Positivity. Professionalism. Growth. Building a Community.

I wish there was more of it (course)!

Danica Klaus

Totally worth it! It gets everybody on the same page, creates a plan for your business. It gives (employees) a bigger picture, skills, and shows them you care about them. Your stories are super engaging, interesting, and enjoyable!

Christina McGhee

Entrepreneur, Business Owner

I don’t know how to say this other than I wish I could just hand this video course out everywhere I go. . . . it just changes your whole business!

Gina Bennett

Maker of Happiness, Tammy's Floral

I felt the course was incredibly beneficial! Now I feel confident when greeting shoppers and creating an environment that will turn walk-in’s into frequent customers.

Hannah F.

Sales Associate, Scoop Marketplace

Ready to go? Enroll Today!

 

2 PAYMENTS OF $450

1 PAYMENT OF $750

Your investment of $750 QUICKLY pays for itself with increased revenue, customer and staff retention.  Easy win. Use the course again and again.

More than 10 employees? Email Samantha@Kaizen.Zone for pricing.

What’s inside your 6-week course?

Highlights & Takeaways

Week 1 – Introduction:

  • About Your Instructor – video (6:22)
  • Welcome + Teaching Tasks vs. Skills – video (5:26)
  • Attitude is Everything – video (7:01)

Support Document:
Roadmap

This week we set the stage for connecting and learning. You will have staff (both new and seasoned) beginning with  excitement and anticipation for the course.

Week 3 – First Impressions

  • Introduction and Review – video (8:05)
  • Would You Rather? – video (1:57)
  • The Trifecta Part 1 & 2 – video (5:02)
  • The Trifecta Part 3 – 6:40)

This module addresses one of THE BIGGEST customer complaints, and fixes it!

Support Documents:
My Notes
Would You Rather [two parts]
So I asked them to smile.

Staff must know how to set the stage for phenomenal customer experiences each and every day. “Service is selfless”. It’s challenging being a professional but that’s just what we’re shooting for.

Week 5 –Sales vs. Service

  • Matchmaker – video (4:18)
  • Story Time – video (7:20)Increase customer ticket sales by just $5 a customer.

It’s easy!

A 5% increase in customer retention can increase your profitability by 85%! (source)

Support Document Booklet:
Top 5 Matchmaking

Your staff will understand how they are connectors. They must know your products and services AND their customer’s needs and desires. Only then can they connect the dots and really serve customers well!

Your team will make a mindset shift from thinking they are “selling” to understanding and knowing how to “serve”.

In week 5 your team is really having fun serving customers and increasing sales!

Week 2 – Your Value:

  • Impact and Influence – video (5:53)
  • Bottom Line Part 1 – video (1:12)
  • Bottom Line Part 2 – video (2:40)
  • Make it or Break it – video (2:58)
  • Sum up – video (2:53)

Support Documents:
Suck it or Shine
It’s in the Numbers [two parts]
Random Acts [two parts]

Staff must know and understand how truly valuable they are to both your business financial success and their impact on the customer. This week educates and motivates!

Week 4 – Pareto Who?

  • Intro and Lesson 1 – video (8:27)
  • Know Your Customer – video (9:32)

Support Document:
Pareto Who? [Quiz & Workbook]

At this stage we’re deep diving, getting your staff to care about and invest in the success of your business. They’re acting on the knowledge from this module and building on what they’ve learned to apply it to serving your top 20% really well.

This week we’re building business knowledge and applying it to your business, becoming professionals who give consistently amazing customer experiences! They do this because they’re understanding their value and their influence. (I designed it this way!)

Week 6 – Congratulations! You Screwed Up

  • Introduction – video (7:03)
  • The Blunders – video (4:25)
    Support Document: The Blunders
  • Exceeding Expectations – video (11:19)
    Support Document: Exceeding Expectations
  • Step by Step – video (5:23)
  • Congratulations Graduate! – video (1:19)
    Completion Certificate

This module is HIGHLY COVETED by clients.

Support Documents:
The Blunders
Exceeding Expectations
Step by Step Guide

EVERYONE messes up. Everyone will, at some point in time, either create a mess that results in an unhappy customer, or they’ll be on the receiving end of an unhappy customer a colleague created.

The trick is to know how to address these mistakes and turn that customer interaction around.

Staff no longer need to turn problems over to you like a hot potato. They’re equipped to gracefully and confidently handle things on their own.

Your team learns how to transform unhappy customers into people who sing their praises from the rooftops.

Introduction:

→ About Your Instructor – video (6:22)

→ Welcome to the Course + Teaching Tasks vs. Skills
– video (5:26)

→ Attitude is Everything – video (7:01)
    Support Document: Roadmap

Module 1 – Your Value:

→ Impact and Influence – video (5:53)
    Support Document: “Suck it or Shine”

→ Bottom Line Part 1 – video (1:12)
    “It’s in the numbers” quiz

→ Bottom Line Part 2 – video (2:40)

→ Make it or Break it – video (2:58)
    Bonus “Make it or Break it, a 5-Day Challenge”

→ Sum up – video (2:53)

Module 2 – First Impressions

→ Introduction and Review – video (8:05)

→ Would You Rather? – video (1:57)
    Support Document: “Would You Rather Part 1”

→ The Trifecta Part 1 & 2 – video (5:02)
     PDF “So I asked them to smile”

→ The Trifecta Part 3 – 6:40)
     Support Document: “Would You Rather Part 2”

This module addresses one of THE BIGGEST customer complaints, and fixes it!

Module 3 – Pareto Who?

→ Intro and Lesson 1 – video (8:27)
    Support Document: Pareto Who

→ Know Your Customer – video (9:32)
    Support Document: Pareto Who – part two

Module 4 –Sales vs. Service

→ Matchmaker – video (4:18)

→ Story Time – video (7:20)
     Support Document: Top Pics Matchmaker

Increase customer ticket sales by just $5 a customer.
It’s easy!

A 5% increase in customer retention can increase your profitability by 85%! (source)

Module 5 – Congratulations! You Screwed Up

→ Introduction – video (7:03)

→ The Blunders – video (4:25)
     Support Document: The Blunders

→ Exceeding Expectations – video (11:19)
    Support Document: Exceeding Expectations

→ Step by Step – video (5:23)

→ Congratulations Graduate! – video (1:19)
    Completion Certificate

This module is MOST REQUESTED by clients.

WATCH THE VIDEO

Here’s a quick video overview for you!

What’s Included?

Benefits & Features

6 Weeks Teaching, Activities, & Support Documents

Each module contains 2-5 video trainings (stats and stories that illustrate, educate, and motivate) with accompanying support documents that connect the learning to staff experience to your business. Support documents apply the teaching directly to YOUR business, getting your team to care about the success of your business as much as you do.

($1,100 value)

Support

If you’re in the US I’ll ship you all the printed materials organized so that you can pop them into your favorite binder. It includes the worksheets, weekly email copy to send to your team, instructions, questions to guide your converstaions, teaching notes, including takeaways, and things to note as a boss.

A complete teaching guide. Done for you!

(Not in US? Shipping rates may apply.) This will also be made available for you digitally to download.

($675 value)

Lifetime Access to Materials

Yup. Use this course again and again and again.

That’s what it’s designed for! After all, your business is growing; you’ll have new staff that bring new ideas and experiences. They need training.

Think of this course as your business trampoline. It keeps generating energy!

(Priceless!)

Total Value: $1,775.00

YOUR INVESTMENT: $750.00

Ready to go? Enroll today!

 

2 PAYMENTS OF $450

1 PAYMENT OF $750

Investing in your team will pay you back in spades. The increase in your business revenue after aking this course will make you so very happy.

More than 10 employees? Email Samantha@Kaizen.Zone for pricing.

You’ve got LITERALLY nothing to lose and oh-so-much to gain.

Your $750 investment saves you over $9,000 in staff turnover costs, increases productivity, daily ticket sales, and customer retention.

Risk-Free 14 Day Guarantee

If after fourteen days of purchase and moving through Module 2, you determine that it’s not living up to my promise: transforming your staff into valued, engaged, and skilled contributors to the growth and success of your business, then you are most welcome to receive a refund. If we’re not a fit, we’re not a fit! I wholeheartedly wish you the best success.

F.A.Q.’s and Q & A

I’m super busy, will I have time to implement this course with my staff?

  • This course is designed for you to plug and play. Watch the lessons one day at a time or all in one day.
  • Video lessons are between 3-12 minutes. Easy to incorporate daily.
  • Taking this course with your staff will garner you fantastic R.O.I. It’s well worth your time investment.

 

How will I know that staff complete the lessons and don’t just let the videos play?

  • Each module has support PDF’s designed to connect the learning to your business. These documents are the jumping off point for your weekly discussion and implementation!
  • If someone is half-assing their work, I strongly suggest you let them go so they may find a position/company that fits their passion. You don’t need to push a rope! Who has time for that?

 

When will I get access to all the Modules?

  • Modules are released each week.
  • You can gobble them up right away or spread them out during your week.

I have staff that’s mixed: 1st time job as well as people who have experience. How will it help?

  • Ghad. Get this in their hands. There is SO much to teach a first job person. This accelerates onboarding so they become productive and skilled for you SOONER.
  • Investing in staff, utilizing this course for teaching, shows them how important they are. When people get this they STAY LONGER. Want to reduce turnover? Here you go!
  • Seasoned or experienced staff MOST DEFINITELY appreciate you investing in their growth! 100% they will learn in this course and become more skilled and invested in their work.
  • This course gives staff common language and common knowledge! Bridge the gap.
  • The course is designed to get your seasoned and new staff to connect, share their unique knowledge, insights, and skills!

How long will I have access to the course?

  • It’s yours forever. Download the videos and PDF support documents! Use it again and again. Seriously.
  • After your team initially runs through the course, I suggest repeating it annually or bi-annually to refresh, invigorate, and inspire.
  • It’s STRONGLY encouraged that you make this a part of your new hire onboarding process. DONE-FOR-YOU. How about that?

 

Will you be available to answer questions?

  • You may always email me with questions! Samantha@Kaizen.Zone. I LOVE to hear about your wins and questions.

 

Can I afford it?

  • You can’t afford NOT to get this course!
  • If you reduce staff turnover by one you’ve paid for this course 10 times over.
  • EASILY increase individual daily ticket sales.
  • A 5% increase in customer retention can increase your profitability by 85% (source)

Still thinking about it?

If you say ‘yes’ to any below, it’s a fit.

01

You understand the power $$$ of customer retention. (It costs, on average, 6-7 times MORE to acquire a customer than to keep an existing one.)

02

You want to increase employee retention and equip them be REALLY good at their job.

03

You’re busy. You don’t have time or energy to train ‘people skills’. Training and on-boarding takes enough time as it is.

04

You enjoy having more time to create, live passionately, or maybe just take a nap.

05

You desire a team that is excited, motivated, empowered, and fulfilled in their jobs every day.

06

You’d like to reduce enormous costs associated with employee turnover and ‘bump-on-a-log’ syndrome.

07

You want to have staff that provide exceptional customer service experiences to your customers that results in loads of repeat business!

08

You realize customer loyalty is created through employee longevity and their skill with giving consistently amazing customer service experiences

09

You don’t want to (or have time to) research and  create training that will make your team so fulfilled that turnover is rare. This is your golden ticket!

My goal is to exceed  your expectations.

You have everything you need to get your team motivated and eager to come to work each day with a great attitude and a heart for service. Your team has the power to produce happy customers and, as a result, the thriving business of your dreams!

Personal Invitation

I’ve very tightly packed in content that will get you and your staff the quickest win possible, to make the transformation I promised. We will educate, train and inspire your team into action! Your customers will thank you with their dollars.

I am SO VERY EXCITED and cannot WAIT to have you implement the course and see your success!

All my best,

Samantha

Enrollment Closes April 28th, 2022, 11:59 PST

 

Don't miss out!

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YOUR COURSE BEGINS

May 2nd!

2 PAYMENTS OF $450

1 PAYMENT OF $750

Course begins May 2nd. Just 6 weeks to creation of your dream team staff, increased customer and employee retention, and phenomenal R.O.I.

6 weeks of personal training where I’ll walk you and your staff through the course. You’ll be excited to see your employee transformation. Sign up today!

More than 10 employees? Email Samantha@Kaizen.Zone for special pricing.