by Samantha | Jun 15, 2022 | Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Recommended Reads, Transforming Customers to be Your Best Advertisers
Hiring in a Tight Market Finding people to hire right now is a tight competition. Finding service workers, customer service staff for retail, hospitality, small business is cut throat to put it mildly! Small business owners, even larger industry, are feeling the...
by Samantha | May 19, 2022 | Creating a Kick Ass Team, Leading Effectively & Having a Life, Transforming Customers to be Your Best Advertisers
Motivation Makes it Rain (it PAYS) Motivating employees, hiring the right people, increasing staff retention. All are desires for small business owners! In this video you’ll see what two different businesses are doing to motivate their employees. In doing so...
by Samantha | May 9, 2022 | Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Transforming Customers to be Your Best Advertisers
Keeping employees motivated begins well before day one on the job. Motivating employees starts with making sure they’re a good fit for your business and for your team. Successful Hiring Practices: Step 1 The law of attraction! The first part of motivating and...
by Samantha | Mar 15, 2022 | Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Transforming Customers to be Your Best Advertisers
A customer journey map illustrates the steps your customer will go through with your business starting with just ‘checking you out’ and leading to (hopefully) many happy returns. Why does mapping your customer journey matter? How can creating a customer journey map...
by Samantha | Jan 24, 2022 | Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Transforming Customers to be Your Best Advertisers
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
by Samantha | Jan 11, 2022 | Tools & Teaching, Transforming Customers to be Your Best Advertisers
Customer Service Experience – My Letter to a Business Cultivating a culture of customer service excellence in the workplace is imparative and must be ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel...
