by Samantha | Jan 11, 2022 | Tools & Teaching, Transforming Customers to be Your Best Advertisers
Customer Service Experience – My Letter to a Business Cultivating a culture of customer service excellence in the workplace is imparative and must be ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel...
by Samantha | Dec 6, 2021 | Transforming Customers to be Your Best Advertisers
Handy Apps to save time and keep your business running smoothly. A guest post from Lucy Reed! Handy Apps to Save Time As a small business owner, running a brick-and-mortar shop means a lot of extra effort. Not only will you be working to provide customers with the...
by Samantha | Nov 23, 2021 | Keeping the Love Alive, Transforming Customers to be Your Best Advertisers
An attitude of gratitude. Of course, with Thanksgiving and the holidays it’s a theme in all of November! But how can gratitude help grow your business? What effect does it have on customers, employees, and company culture? How can this attitude of gratitude enhance...
by Samantha | Nov 9, 2021 | Creating a Kick Ass Team, Transforming Customers to be Your Best Advertisers
Positive company culture. How it can increase customer retention? Great examples should be shared! It’s inspiring and motivating to see what other businesses are doing; especially when they’re hitting it out of the park. When a business gets customers to...
by Samantha | Oct 26, 2021 | Creating a Kick Ass Team, Keeping the Love Alive, Transforming Customers to be Your Best Advertisers
How does creating a culture in the workplace translate to financial profit? While it’s sounds cool and hip to say we have a ‘great culture’ at our workplace, when it comes to brass tacks, brick and mortars need to make a profit. Work isn’t daycare or a...
by Samantha | Oct 4, 2021 | Creating a Kick Ass Team, Keeping the Love Alive, Transforming Customers to be Your Best Advertisers
Why is Facebook down? What’s going on with Instagram? What are we to do without these social platforms? Facebook is a Tool (There are two meanings to ‘tool’) I cannot BELIEVE the timing! A few weeks ago I finally succumbed to the pressure and created...
