Download: 15 Fun Hiring Strategies to Attract GREAT People!
A Fresh Take on Customer Journey MappingWhat do I dislike about traditional Customer Journey Mapping? What is a more profitable way to look at Customer Journey Mapping? In the blog and video below these questions are answered and a resource to map your Customer...
Dos and Don'ts at the BakerySetting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It's 7:45 in the morning. People are in a hurry to get to work and drop kids off at school. For all intents and purposes, it's rush...
Staff training. What's it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it isn't as simple as your customers might think. To run a business,...
Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that you can create peace of mind that your business is not only growing...
Staff and Customers Got You Down?Are you tired? Are you becoming numb from all that's going on in the world? Are customers becoming more rude? Is your staff getting worn out? When is the last time your staff was excited to serve customers? To positively impact your...
Handling Rude Customers Like a BossIt’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled, arrogant, and just plain rude. What is Wrong With People? It’s a bit of a...
Hiring in a Tight MarketFinding people to hire right now is a tight competition. Finding service workers, customer service staff for retail, hospitality, small business is cut throat to put it mildly! Small business owners, even larger industry, are feeling the worker...
Motivation Makes it Rain (it PAYS)Motivating employees, hiring the right people, increasing staff retention. All are desires for small business owners! In this video you'll see what two different businesses are doing to motivate their employees. In doing so they're...
Keeping employees motivated begins well before day one on the job. Motivating employees starts with making sure they’re a good fit for your business and for your team.Successful Hiring Practices: Step 1 The law of attraction! The first part of motivating and retaining...