It’s mission critical state. Small businesses have got to pull customer’s attention away from on-line retailers and easy one-click Black Friday sales specials. It might seem an insurmountable task as so many customers are stuck at home and tied to their computers....
5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Have you found yourself short on marketing dollars? Or have you invested your marketing dollars in expensive ads that brought you little in return? I certainly have. As a matter of fact, before our doors were even open, I had spent the lion’s share of the...
Now more than ever, customer loyalty and engagement is vital to the success of any business. Customer service has become a priority and businesses that fail to equip staff to create amazing customer experiences will not survive. Fancy marketing isn’t enough....
Customer Service in Action – Excerpts from an Interview with Ryli What does great customer service look like in action? What are the words and attitudes that are needed in order to make customers feel welcomed and valued? What types of skills do we teach and...
Goodness there are so many deals coming up on Amazon Prime day! The Chicago Tribune expects record sales this year. How can you get the biggest bang for your buck, the most for your money? What’s the wisest use of your dollars? I started doing research on Amazon Prime...
