Of course businesses want customer support! Customer support translates to sales, which translates to growth. Taking a look at the customer journey is an important part of business marketing strategy. We want to make sure that the customer journey we plan for our...
What a sneaky sneaky thing! To be honest, when I ran my business, I never once thought of calculating the cost of the employee turnover. I just didn’t have time. There are so many other pressing needs, especially when business is growing quickly. Finding quality...
It’s mission critical state. Small businesses have got to pull customer’s attention away from on-line retailers and easy one-click Black Friday sales specials. It might seem an insurmountable task as so many customers are stuck at home and tied to their computers....
5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Have you found yourself short on marketing dollars? Or have you invested your marketing dollars in expensive ads that brought you little in return? I certainly have. As a matter of fact, before our doors were even open, I had spent the lion’s share of the...
Now more than ever, customer loyalty and engagement is vital to the success of any business. Customer service has become a priority and businesses that fail to equip staff to create amazing customer experiences will not survive. Fancy marketing isn’t enough....
