What Exactly is Customer Experience? How is it Different from Customer Service? Customer Experience is the entirety of interactions that your customer has with your business, from interfacing with your website, to interacting with an employee during a purchase, and...
Perceived and Tangible Value in Business In business we are always exchanging money for a product or service. We exchange money for things that we value, be it a meal, a car, or a service such as a facial. These are examples of ‘tangible value’. There are...
How are businesses leading during the COVID-10 down time? How can you best utilize your “closed” time? How are we to maintain connections and be leaders in our communities which, right now, need positive leadership? Businesses are coming up with very innovative ways...
Coronavirus got your business down? Regardless of whether it’s the flu, the coronavirus, or a down-turned economy, a must do to staying in business (how about GROWING) when your customer base diminishes, is to provide excellent service. Coronavirus and Your Business...
What exactly are you communicating to your customers and guests? Of course, we all hope that we’re communicating value (through the product or service), respect and care (through the person to person interaction) at our places of business. But there is more...
Is your business intentionally creating Frisbee customers or Boomerang customers? (Hint – you WANT Boomerang customers!) Business owners need their customers to return and bring their friends. Good news is that you CAN create boomerang customers. Begin with...
