Do you have an HR issue? Nichole, founder of It’s All A Little Grey and I had a candid conversation about all things HR, (Human Resources), and small business. Both of us are firmly rooted in supporting small business success AND we really dig staff training and...
Are you paying warm bodies? Wouldn’t it be much better to train those warm bodies to help a business grow and to delight customers? If I had a nickel for every time I entered a business and saw someone just punching the clock . . . From a customer POV this is...
The Pareto principal, or the 80/20 rule, is something that will either fascinate you or creep you out. It’s one of those things that “you can’t unsee”. When you learn what it is and how it shows up all over the place, it can be a powerful focus tool for you in both...
Of course businesses want customer support! Customer support translates to sales, which translates to growth. Taking a look at the customer journey is an important part of business marketing strategy. We want to make sure that the customer journey we plan for our...
What a sneaky sneaky thing! To be honest, when I ran my business, I never once thought of calculating the cost of the employee turnover. I just didn’t have time. There are so many other pressing needs, especially when business is growing quickly. Finding quality...
It’s mission critical state. Small businesses have got to pull customer’s attention away from on-line retailers and easy one-click Black Friday sales specials. It might seem an insurmountable task as so many customers are stuck at home and tied to their computers....
