Is customer service dead??
I was beginning to believe so. Here’s the situation:
While driving to and from work I noticed that my right front tire looked a bit on the low side. “No problem”, I thought, I’ll pull into my local service station and have them check the pressure.
It was getting dark, I’m dressed in nice work clothes (not my awesome painting work overalls – I didn’t look prepared to work on my car. . . ). I look pleasant enough and am not at all grumpy or demanding in any sort of way.
They don’t check pressure but I could go across the street, by myself, in that dark looking alley and there is an air pressure hose I could use. At first I thought he was joking, or with a little cajoling he might help me out. Nope. Not gonna happen. Thanks, but no thanks.
They charge to check my tire pressure the but gauge is currently broken. Really???
They don’t check pressure for customers but might have a couple working gauges that they could let me use.
Yes please, I really would like to get my hands dirty and greasy with your possibly broken gauges. No thanks.
At this point I am looking at these attendants who are all male, young, and apparently have absolutely no manners or customer service training. This is not rocket science!! By station #3 I am downright pissed. Is service at a SERVICE station completely dead??
I am driving around looking for a station on the other side of town and I spy Nelson Tire. Surely THEY can check the pressure! At this point I’ll gladly pay.
What a breath of fresh air! Here I met this marvelous man who politely explained that he’d be happy to check the air pressure. As a matter of fact, he’d check all tires and would I like him to check the oil too? There’s no charge at all. I gave up the ghost and confessed that we purchased our tires at Les Schwab, not Nelson.
‘No matter’ he said! You could have knocked me over with a feather.
I could tell that service and possibly chivalry (gasp) are part of this man’s character as he reluctantly and bashfully posed for a pic. How refreshing.
Nelson Tire. You’ll be getting my business!