Download: 15 Fun Hiring Strategies to Attract GREAT People!

Taking Time Away from Your Business
Taking Time Away from Your Business

Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that...

read more
Does Your Staff Care as Much as You Do?
Does Your Staff Care as Much as You Do?

Staff and Customers Got You Down?Are you tired? Are you becoming numb from all that's going on in the world? Are customers becoming more rude? Is your staff getting worn out? When is the last time...

read more
How to Handle Rude Customers
How to Handle Rude Customers

Handling Rude Customers Like a BossIt’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled,...

read more
How to Keep Employees Motivated
How to Keep Employees Motivated

Keeping employees motivated begins well before day one on the job. Motivating employees starts with making sure they’re a good fit for your business and for your team.Successful Hiring Practices:...

read more
Customer Journey Mapping, Why it Matters!
Customer Journey Mapping, Why it Matters!

A customer journey map illustrates the steps your customer will go through with your business starting with just ‘checking you out’ and leading to (hopefully) many happy returns. Why does mapping...

read more