Customer Journey Mapping – A Fresh Take
A Fresh Take on Customer Journey MappingWhat do I dislike about traditional Customer Journey Mapping? What is a more profitable way to look at Customer Journey Mapping? In the blog and video below...
The Dos and Don’ts of Hospitality
Dos and Don'ts at the BakerySetting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It's 7:45 in the morning. People are in a hurry to get to work...
Honoring Dr. King – Leaning into My Discomfort
Continuing My Own Learning and GrowthDuring the initial Black Lives Matter movement I got defensive. NOT that I want to admit this but thought and said things like: “There is equal opportunity,...
Staff Training – What’s it Worth?
Staff training. What's it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it...
Taking Time Away from Your Business
Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that...
Does Your Staff Care as Much as You Do?
Staff and Customers Got You Down?Are you tired? Are you becoming numb from all that's going on in the world? Are customers becoming more rude? Is your staff getting worn out? When is the last time...
How to Handle Rude Customers
Handling Rude Customers Like a BossIt’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled,...
Hiring in a Tight Market. Move from Desperate to Desirable!
Hiring in a Tight MarketFinding people to hire right now is a tight competition. Finding service workers, customer service staff for retail, hospitality, small business is cut throat to put it...
Motivating Employees – 2 Real Life Examples
Motivation Makes it Rain (it PAYS)Motivating employees, hiring the right people, increasing staff retention. All are desires for small business owners! In this video you'll see what two different...