About Me

Welcome!

Yes. I’m animated. I’m excited. I’m passionate. I love results and transformation.

You need these traits to love teaching middle school (yes I did). 

You need these traits if you’re developing a business (which I did).

After 13 years teaching middle school kiddos and doing business part-time, I jumped into business full time. In 2006, my hubs and I purchased a historic hotel located in a small town, population 600. town. Yes, Mayberry. Some thought I was crazy, others thought I was a genius with vision. It was awesome.

This gorgeous three-story brick beauty was built in 1907 and located two hours from clientele. It hadn’t been opened consistently as a hotel since the 1940s. To say that we were ‘not on the map’ was 100% accurate.

Adding to the challenge, the hotel had no furniture and was sitting on acre of tired grounds in desperate need of a landscaping update. Oh, there were some Gone with the Wind drapes which my MacGyver level talented sister used to mock me up a dress. Yes, I wore it, pins and all, and made my dramatic entrance down the staircase to the lobby. 

Landscape, furnishing, and 11 months of cosmetic restoration (refinishing wood, plaster repair, and re-glazing 100-year-old glass windows) put a giant dent into my marketing budget. 

That’s a bit of an understatement. It ate up my marketing budget, so I found a different way.

Our clientele grew quickly, I had to hire and train a team in order to stop the insane working hours. 

Gratefully I ‘stumbled’ on the golden ticket to growing our business in the most cost effective and efficient way possible.

My Mission

Provide consistently stellar customer experiences.

There’s a lot wrapped up into that five-word statement.

  1. Hiring the right people.
  2. Training those people to give stellar experiences.
  3. Understanding what things exceed customer expectations.
  4. Retaining great staff and keeping them happy.
  5. Developing resources and systems for training.
  6. Communicating company values.
  7. Communication. So much communication.
  8. Attracting the right customers.
  9. Learning what other businesses complement and enhance our customer experience.
  10. Letting go of control, allowing everyone to make mistakes (myself included).
  11. Teaching staff HOW to fix the mistakes that they, or others WILL make.
  12. Training the basics in hospitality like how make people feel welcomed.

To have the greatest impact, to grow your business in the most efficient and cost-effective manner, you must connect with, and inspire people.

Equip and inspire your people here.

See what clients and students are saying here.

My Mission

Provide consistently stellar customer experiences.

There’s a lot wrapped up into that five-word statement.

  1. Hiring the right people.
  2. Training those people to give stellar experiences.
  3. Understanding what things exceed customer expectations.
  4. Retaining great staff and keeping them happy.
  5. Developing resources and systems for training.
  6. Communicating company values.
  7. Communication. So much communication.
  8. Attracting the right customers.
  9. Learning what other businesses complement and enhance our customer experience.
  10. Letting go of control, allowing everyone to make mistakes (myself included).
  11. Teaching staff HOW to fix the mistakes that they, or others WILL make.
  12. Training the basics in hospitality like how make people feel welcomed.

To have the greatest impact, to grow your business in the most efficient and cost-effective manner, you must connect with, and inspire people.

Equip and inspire your people here.

See what clients and students are saying here.