Download: 15 Fun Hiring Strategies to Attract GREAT People!

Welcome!

After 13 years teaching middle school (love that age!) and doing business development part-time, I jumped into business full time.

In 2006 the hubs and I bought an 21-room historic boutique hotel, built in 1907.

No furniture, no clientele, (last time it was open for guests was in the 1940’s), AND it was located in a town population 600 (no, I didn’t miss a zero!). Yes, Mayberry. To say that we were ‘not on the map’ was 100% accurate.

Adding to the challenge, the hotel was sitting on acre of tired grounds in desperate need of a landscaping update.

Oh, there were some Gone with the Wind drapes which my MacGyver level talented sister used to mock me up a dress. Yes, I wore it, pins and all, and made my dramatic entrance down the staircase to the lobby. 

Some thought I was crazy, others thought I was a genius with vision. It was awesome.

I needed to figure out how to get us ‘on the map’, attract clientele that was two hours away, hire, train, and inspire staff, and grow the business. Oh, do all this and not drive myself into the ground.

Thankfully because I had crap for a marketing budget I stumbled on a different way to grow. A better way.

Our clientele grew quickly, I had to hire and train a team in order to stop the insane working hours. 

How did I do it? By transforming People into Partners. By finding the RIGHT people, supporting, and equipping them to consistenly give amazing customer experiences. It’s right here: Power of People

My Mission

Provide consistently stellar customer experiences.

There’s a lot wrapped up into that five-word statement.

  1. Hiring the right people.
  2. Training those people to give stellar experiences.
  3. Understanding what things exceed customer expectations.
  4. Retaining great staff and keeping them happy.
  5. Developing resources and systems for training.
  6. Communicating company values.
  7. Communication. So much communication.
  8. Attracting the right customers.
  9. Learning what other businesses complement and enhance our customer experience.
  10. Letting go of control, allowing everyone to make mistakes (myself included).
  11. Teaching staff HOW to fix the mistakes that they, or others WILL make.
  12. Training the basics in hospitality like how make people feel welcomed.

To have the greatest impact, to grow your business in the most efficient and cost-effective manner, you must connect with, and inspire people.

Equip and inspire your people here.

See what clients and students are saying here.

My Mission

My mission is to change the way businesses interact with, and influence their communities.

My mission is to improve people’s lives and I do this by teaching you and your team how to create the kind of customer experience that makes your customers excited to tell their friends and come back on the regular. You have everything you need to get your team motivated and eager to come to work each day with a great attitude and a heart for service. Your team has the power to produce happy customers and, as a result the thriving business of your dreams.

To have the greatest impact, to grow your business in the most efficient and cost-effective manner, you must connect with, and inspire people.

Equip and inspire your people here.

See what clients and students are saying here.