About me

Welcome!

I’m a direct, honest, and encouraging business coach and consultant with a keen eye for seeing your business through the lens of both your customers and your employees.

I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.

Entreprenuers who work with me desire to use their business to inspire staff and customers to create positive change in society. (This is what grows business.) They’re influencers!

 

Together we always keep the customer experience in mind because the customer keeps us in business!

Background

My Experience

When developing and growing my passion project of restoring a historic hotel (www.BalchHotel.com) then opening it as a wedding venue and boutique hotel, I was fueled the first years on excitement and passion!

10+ hour days were a breeze and commonplace. I didn’t care, wasn’t tired, and loved every minute of it. I’ll call this my “dating phase”.

10+ hour days is fine for a while, but not sustainable long term if I was going to have a healthy marriage, body, and friendships.

As my business quickly grew, I found myself needing to hire help; there was no longer time to get it all done myself.

Being very particular about execution of my vision and, most importantly, the customer experience (you live and die by reviews!), I needed to make sure staff was trained well. This meant giving up control (but not giving up the mission, purpose, and quality)!

scaling your business

Not Enough Time?

Not a problem.

You may find yourself in this growth stage with your business. It can feel isolating, like you’re drowning, and even a bit chaotic. There is good news! The answer is taking the things that are in your head and turning this into usable, workable, and effective training.

What a relief it was to be able to confidently give up some tasks. It allowed me to transition from working IN my business to working ON my business. 

Staff confidence increased as they understood their purpose, their unique skills, and how to apply these things to exceeding customer expectations. 

There are few things more satisfying than working with staff that “get it”, a team that comes together for a common goal, and to see people thrive and grow.

Applying my Masters of Arts in Teaching degree( and 13 years of middle school classroom experience) to my business proved to be invaluable.

Tools and tecniques to help people learn quickly and efficiently are similar no matter if an adult or a teen. Staff learned quickly and we had a blast training and bonding.

My vision, mission, and values were not compromised; actually with staff skills and contribution, they were improved!

As a result, our business grew with wonderful customer reviews.

I LOVE helping owners succeed in their businesses and to have more of a positive impact and influence.

If you’re ready for some help, or to start a conversation, fill out the contact form. I’m looking forward to connecting!

“It was very satisfying to bring a vision to fruition and put a small town, pop 650, 2 hours from a metropolitan city, on people’s map as a destination.”