Your Business =

The place people want to work.

The place customers want to be.

Are you an independent business owner,

working like the dickens?

(No corporation or franchise supplies you with support, training, or systems!)

Do you have staff who interact face to face with customers and guests?

Would you like to have a team that is so skilled that you can confidently rely on them like partners and not like employees?

Would it be amazing to consistently garner fantastic reviews, increase daily ticket sales, and increase guest return rates?

Independent business owners create most every training system, marketing plan, etc.

You name it, you’ve most likely had to create it.

Inventing everything is exhausting, inefficient, and wastes a heck-of-a-lot of money. Been there.

I teach business owners, managers, & teams how to create exceptional, repeatable customer experiences which result in thriving businesses and less-stressed leaders.

Imagine your team caring about the success of your business as much as you do. Imagine them being excited, motivated, empowered, and fulfilled in their jobs every day. Imagine having the right people in the right roles, providing exceptional customer service experiences to your beloved customers and guests, resulting in repeat business and regulars who evangelize about your exceptional staff.

Sound nice? 

Would you like a team that is full of great ideas to improve upon what you’ve already built? How about a team so fulfilled that turnover is rare and you have a wait list of highly qualified people waiting for you to open a position?

Sounds like a dream, right? Makin’ dreams into reality right here.

My mission is to  improve people’s lives by helping them understand the power they have to make a positive impact on your business and their community.

 

I do this by teaching you and your team how to create the kind of customer experiences that make people excited to tell others and come back on the regular.

You can have everything you need to get your team motivated and eager to come to work each day with a great attitude and a heart for service. Your team has the power to produce happy customers, and, as a result, the thriving business of your dreams.

Focusing on Customer Experience (CX) creates incredible financial growth.

Being a customer-centric business is the foundation that gives staff purpose, passion, and skills.

When staff understand how powerful, how influential they are, they step up to the plate. They perform, invest, and participate in the growth of your business.

Let’s make your business THE PLACE to work, shop, and stay.

I’m in. Where can I start?

POWER OF PEOPLE ACADEMY- Transformative on-line training course.

happy staff members

CONSULTING PACKAGES & WORKSHOPS – Schedule a consult.

CREATING A CULTURE DECK – 52 weeks of quality content to inspire and train staff!

SPEAKING – Have an event and want excellent & engaging content?

An engaging (connects with audience), sincere (shares her own renovation experience), and a fun presentation from a passionate subject matter expert delivering higher standards for the customer experience!

~Ric D’Amico VP of Development The Belaire Group

I love your First Impressions download. It puts words to exactly what bothers me sometimes in a retail business, makes me switch to a business where I don’t feel ignored in favor of a more interesting personal conversation or text…

So THANK YOU> Really, really appreciated this newsletter. 

~Ariane Trelaun, Head Numbers Tamer at Do Your Thing

Samantha’s insight is priceless! As a previous owner of a boutique hotel, she understands the challenges and struggles that business owners face. She also has a clear vision on how to help business owners create an environment of excellence for both their employees and their customers.

She has an amazing ability and insight for creating a world class customer experience unique to your business.

~Erika, owner, Columbia Laser Skin Center

So many businesses should do this! (Power of People course.) With this course you set them [staff] up for success.

~Jessie Lamp, Communications Coordinator The Dalles Chamber of Commerce

Ps. You pronounce Kaizen like this: “K-eye-zen.” It’s Japanese and means continuous improvement. Small, consistent effort produce huge results, I promise.