What a sneaky sneaky thing! To be honest, when I ran my business, I never once thought of calculating the cost of the employee turnover. I just didn’t have time. There are so many other pressing needs, especially when business is growing quickly. Finding quality...
Is there a way that we can increase the likelihood that we hire people who will stick around? How do we get off the hiring treadmill? Can we incorporate some strategies before people sign the paperwork that will increase the likelihood of them being a fit for our...
Jeff and I celebrated our 20th anniversary this past summer. What a summer to celebrate 20 years! I’m happy to say that some of the things that may have perplexed us earlier in our marriage, have now become endearing. To this day, something that makes both of us...
5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Now more than ever, customer loyalty and engagement is vital to the success of any business. Customer service has become a priority and businesses that fail to equip staff to create amazing customer experiences will not survive. Fancy marketing isn’t enough....
Customer Service in Action – Excerpts from an Interview with Ryli What does great customer service look like in action? What are the words and attitudes that are needed in order to make customers feel welcomed and valued? What types of skills do we teach and...
