Have you, while conducting a staff meeting or talking to a customer, witnessed them ‘glaze over’ and momentarily ‘check out’? You can almost see that their brain is no longer engaged with anything you’re saying. You’ve lost them and need to act quickly and scramble to...
Coronavirus got your business down? Regardless of whether it’s the flu, the coronavirus, or a down-turned economy, a must do to staying in business (how about GROWING) when your customer base diminishes, is to provide excellent service. Coronavirus and Your Business...
Is your business intentionally creating Frisbee customers or Boomerang customers? (Hint – you WANT Boomerang customers!) Business owners need their customers to return and bring their friends. Good news is that you CAN create boomerang customers. Begin with...
Why would a business want to create a culture of customer service? Don’t clients and customers frequent a business for the product and/or service? The short answer is yes. Customers do seek out, and return to, businesses for products and/or services. However,...
What is the cost benefit or detriment associated with hospitality? Does it really matter that much if we aren’t inspiring and equipping our staff in the art of hospitality? When people think about hospitality it’s often just associated with a hotel stay or going to...
I pilfered the tune of I’m Dreaming of a White Christmas – so sorry Bing Crosby! This morning I turned it into a superbly corny holiday song for business owners, staff, employees, and anyone with a sense of humor. I hope it inspires a little light-hearted...
