5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Now more than ever, customer loyalty and engagement is vital to the success of any business. Customer service has become a priority and businesses that fail to equip staff to create amazing customer experiences will not survive. Fancy marketing isn’t enough....
Customer Service in Action – Excerpts from an Interview with Ryli What does great customer service look like in action? What are the words and attitudes that are needed in order to make customers feel welcomed and valued? What types of skills do we teach and...
Have you, while conducting a staff meeting or talking to a customer, witnessed them ‘glaze over’ and momentarily ‘check out’? You can almost see that their brain is no longer engaged with anything you’re saying. You’ve lost them and need to act quickly and scramble to...
Coronavirus got your business down? Regardless of whether it’s the flu, the coronavirus, or a down-turned economy, a must do to staying in business (how about GROWING) when your customer base diminishes, is to provide excellent service. Coronavirus and Your Business...
Is your business intentionally creating Frisbee customers or Boomerang customers? (Hint – you WANT Boomerang customers!) Business owners need their customers to return and bring their friends. Good news is that you CAN create boomerang customers. Begin with...
