Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that you can create peace of mind that your business is not only growing...
How to Handle Rude Customers
Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Tools & Teaching, Transforming Customers to be Your Best Advertisers
Handling Rude Customers Like a BossIt’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled, arrogant, and just plain rude. What is Wrong With People? It’s a bit of a...
Creating a Culture Deck – Week 5
Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Tools & Teaching
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
Creating a Culture Deck – Week 3
Creating a Kick Ass Team, Keeping the Love Alive, Leading Effectively & Having a Life, Tools & Teaching
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
Customer Service Fail – a Letter to the Business
Tools & Teaching, Transforming Customers to be Your Best Advertisers
Customer Service Experience - My Letter to a BusinessCultivating a culture of customer service excellence in the workplace is imparative and must be ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and...
Creating a Culture Deck – Week 2
Creating a Kick Ass Team, Keeping the Love Alive, Tools & Teaching
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
Creating a Culture Deck – Week 1
Creating a Kick Ass Team, Keeping the Love Alive, Tools & Teaching
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
Creating a Culture Deck Introduction
Creating a Kick Ass Team, Keeping the Love Alive, Tools & Teaching
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
Don’t Be a Bosshole
Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching
Bosshole = my favorite new vocabulary word this month. Yes, it’s what you think it is! Don’t be a bosshole. Who would want to anyway? This very descriptive word jumped off the page of my latest read, Work Happy, what great bosses know, by Jill Geisler. Disclosure: I...