Employee Retention, Recommended Reads, Tools & Teaching
Bosshole = my favorite new vocabulary word this month. Yes, it’s what you think it is! Don’t be a bosshole. Who would want to anyway? This very descriptive word jumped off the page of my latest read, Work Happy, what great bosses know, by Jill Geisler. Disclosure: I...
Customer Experience, Customer Service
Changing up this one simple employee to customer experience and interaction will increase your sales, your positive customer reviews, your customer loyalty, and your employee happiness in the workplace. For me, Jo Malone London lead the way with a phenomenal Customer...
Customer Experience, Employee Retention
Management woes. How do you reduce employee turnover, motivate employees, and train people to provide excellent service? It can be a chore! For certain, it’s an all-the-time job. How do we motivate and inspire employees? Many employers think that employee training...
