Do You Want Your Customers to Buy More?
This time of year, after the rush of the holiday buying season, is the perfect time to do some work ON your business. Grab your favorite mug of something, a snack from all those cookie exchange parties, and let’s dive in! Increasing Customer Spending and Loyalty...
1 Year – Two Garbage Cans
I heard such an encouraging word from a friend the other day. She told me their family has completely given up using plastic bags. I almost fell over! I was so excited to hear this; it may not seem like a big deal, but IT IS. Don’t People Care? For years I’ve...
Customer Satisfaction – Employee Training – Learning Resources! – Interview, Erika Wilson, CLSC
Customer satisfaction is #1 in her game book. Goal setting and employee training are also impressive (details follow). Being a continual learner (check out the book list below!) and applying all these items to her business for well over a decade have been cornerstones...