Customer Service, Employee Retention
How are businesses leading during the COVID-10 down time? How can you best utilize your “closed” time? How are we to maintain connections and be leaders in our communities which, right now, need positive leadership? Businesses are coming up with very innovative ways...
Customer Experience, Employee Retention
What is the cost benefit or detriment associated with hospitality? Does it really matter that much if we aren’t inspiring and equipping our staff in the art of hospitality? When people think about hospitality it’s often just associated with a hotel stay or going to...
Customer Service, Employee Retention
Where is your focus in 2020? Whether you call it goal setting, visioning, setting an intention, or any other phrase, the important take away is: look where you want to go. A friend of mine, an incredible young woman whom I really want to get to know more, posted a...
