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Short on Marketing Dollars?

Short on Marketing Dollars?

Customer Service

Have you found yourself short on marketing dollars? Or have you invested your marketing dollars in expensive ads that brought you little in return? I certainly have. As a matter of fact, before our doors were even open, I had spent the lion’s share of the...
Motivating Employees

Motivating Employees

Customer Experience, Employee Retention

Management woes. How do you reduce employee turnover, motivate employees, and train people to provide excellent service? It can be a chore! For certain, it’s an all-the-time job. How do we motivate and inspire employees? Many employers think that employee training...
Do Meetings Really Suck?

Do Meetings Really Suck?

Customer Experience, Employee Retention

Communication, Communication, Communication It can thwart a multitude of problems! Not Enough Time in the Day? Are you frustrated that you cannot seem to get enough uninterrupted work time? Do your employees seem to be constantly asking you questions and asking you to...
Your Customers Called: They want THIS from YOU!

Your Customers Called: They want THIS from YOU!

Employee Retention

Ring Ring, it’s your customer calling! Notice Me: Make eye contact when I enter your place of business. I’m a guest after all and it’s important to at least feign mild excitement that I entered. Smile: Please don’t just look at me like a grumpy bear. I feel like...