Customer Experience, Customer Service, Employee Retention
Going the Extra Mile When was the last time you saw someone doing the right thing or going the extra mile even when they thought no one was watching? My sixty something white female friend told me a story of her encounter with a gentleman at our local grocery butcher...
Customer Service, Employee Retention
It’s mission critical state. Small businesses have got to pull customer’s attention away from on-line retailers and easy one-click Black Friday sales specials. It might seem an insurmountable task as so many customers are stuck at home and tied to their computers....
Customer Experience, Customer Service, Employee Retention
5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Customer Experience, Customer Service
Customer Service in Action – Excerpts from an Interview with Ryli What does great customer service look like in action? What are the words and attitudes that are needed in order to make customers feel welcomed and valued? What types of skills do we teach and...
