Customer Experience, Customer Service
I pilfered the tune of I’m Dreaming of a White Christmas – so sorry Bing Crosby! This morning I turned it into a superbly corny holiday song for business owners, staff, employees, and anyone with a sense of humor. I hope it inspires a little light-hearted...
Customer Experience, Customer Service
Changing up this one simple employee to customer experience and interaction will increase your sales, your positive customer reviews, your customer loyalty, and your employee happiness in the workplace. For me, Jo Malone London lead the way with a phenomenal Customer...
Customer Experience, Employee Retention
Management woes. How do you reduce employee turnover, motivate employees, and train people to provide excellent service? It can be a chore! For certain, it’s an all-the-time job. How do we motivate and inspire employees? Many employers think that employee training...
