Customer Experience, Customer Service, Employee Retention
Download: 15 Fun Hiring Strategies to Attract GREAT People! About Speaking Contact Blog Resources Staff Support | Creating A Culture Deck Hospitality Training Course Workforce to Wow-Force: How leaders create engaged, invested employees Is Your Boutique Hotel’s...
Customer Experience, Customer Service
Are you paying warm bodies? Wouldn’t it be much better to train those warm bodies to help a business grow and to delight customers? If I had a nickel for every time I entered a business and saw someone just punching the clock . . . From a customer POV this is...
Customer Service, Employee Retention
How are businesses leading during the COVID-10 down time? How can you best utilize your “closed” time? How are we to maintain connections and be leaders in our communities which, right now, need positive leadership? Businesses are coming up with very innovative ways...
Customer Experience, Customer Service
Why would a business want to create a culture of customer service? Don’t clients and customers frequent a business for the product and/or service? The short answer is yes. Customers do seek out, and return to, businesses for products and/or services. However,...
