Download: 15 Fun Hiring Strategies to Attract GREAT People! About Speaking Contact Blog Resources Staff Support | Creating A Culture Deck Hospitality Training Course Workforce to Wow-Force: How leaders create engaged, invested employees Creating Surprise & Delight...
Maximize Revenue with Customer Journey Mapping I was talking to a colleague about local businesses, hiring, and some of the challenges business owners are sharing. I posed this to her: “Think of the last 2-3 businesses you frequented in person. Without naming the...
Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...
A while back I was having trouble with consistent (and even friendly) service at a business I frequent often. This went on for years. It was always hit and miss whether I went in myself or sent in guests to this business. Honestly, I’m telling you, I’ve...
Well done. VERY well done! Backstory: My mom’s 75th birthday was fast approaching and one of the gifts I knew she had her eye on was a flower vase from Stems. These vases are not only beautiful but they’re for the flower-arranging-inept. Which is my mom....
