How Can a Customer Effectively Express Dissatisfaction with their Customer Experience?
Most everyone has had an experience where a business really drops the ball or we’re not satisfied. Typically, we will complain. Generally it’s not to the business, but to others: friends, on line reviews, etc. We might stop frequenting that business or just be...
Fixing Errors with Exceptional Customer Service
Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think...
Creating your Customer Avatar
Why is this 80/20 rule so important? How can this information help you to get the biggest bang for your marketing buck? As a follow up to last weeks blog about Marketing, I wanted to give you some resources to help you with figuring out your top 20%. Last week you...