Customer Experience, Customer Service, Employee Retention
The answer seems ½ obvious. If we don’t have a consistently great product (like a cinnamon roll), then people won’t return to buy more. Customers will simply go to the bakery up the road if your rolls are moist and gooey one day, then dry and overcooked the next....
Customer Experience, Employee Retention
Do your employees know what their purpose is? Do they know what their job is when someone walks through the door? If they think it’s selling a scone or ringing me up at the cash register they are missing the boat; they haven’t been properly trained. Front-line...
