Photo Credit: Amina Filkins – Pexels My friend Nikki lives in Boise ID; the population is about 1/3 of Portland. I booked a day to work with her on my business. As a result, she thoroughly knows my passion to create positive change through face-to-face customer...
Photo Credit: Clay Banks Unsplash Everybody does it. No one likes it. In any job, sooner or later, staff will be face to face with an unhappy customer. Maybe you or your staff were at fault, maybe not! The reality is a disgruntled customer with the power to write and...
Motivation Makes it Rain (it PAYS) Motivating employees, hiring the right people, increasing staff retention. All are desires for small business owners! In this video you’ll see what two different businesses are doing to motivate their employees. In doing so...
Keeping employees motivated begins well before day one on the job. Motivating employees starts with making sure they’re a good fit for your business and for your team. Successful Hiring Practices: Step 1 The law of attraction! The first part of motivating and...
A customer journey map illustrates the steps your customer will go through with your business starting with just ‘checking you out’ and leading to (hopefully) many happy returns. Why does mapping your customer journey matter? How can creating a customer journey map...
