Customer Experience, Customer Service, Employee Retention
Going the Extra Mile When was the last time you saw someone doing the right thing or going the extra mile even when they thought no one was watching? My sixty something white female friend told me a story of her encounter with a gentleman at our local grocery butcher...
Customer Experience, Customer Service, Employee Retention, Recommended Reads
Hiring in a Tight Market Finding people to hire right now is a tight competition. Finding service workers, customer service staff for retail, hospitality, small business is cut throat to put it mildly! Small business owners, even larger industry, are feeling the...
