hiring and training Archives

Creating a Culture Deck – Week 3

Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer...

How do you know you have an HR issue?

Customer Experience, Customer Service, Employee Retention

Do you have an HR issue? Nichole, founder of It’s All A Little Grey and I had a candid conversation about all things HR, (Human Resources), and small business. Both of us are firmly rooted in supporting small business success AND we really dig staff training and...

The 80/20 Rule Applied to Small Business

Customer Service

The Pareto principal, or the 80/20 rule, is something that will either fascinate you or creep you out. It’s one of those things that “you can’t unsee”. When you learn what it is and how it shows up all over the place, it can be a powerful focus tool for you in both...

The Cost of Employee Turnover – Holy Crap!

Customer Experience, Customer Service

What a sneaky sneaky thing! To be honest, when I ran my business, I never once thought of calculating the cost of the employee turnover. I just didn’t have time. There are so many other pressing needs, especially when business is growing quickly. Finding quality...

Spice Up Your Hiring with These Tips from Janice

Customer Experience

Is there a way that we can increase the likelihood that we hire people who will stick around? How do we get off the hiring treadmill? Can we incorporate some strategies before people sign the paperwork that will increase the likelihood of them being a fit for our...

Creating a Culture Deck – Week 3

How do you know you have an HR issue?

The 80/20 Rule Applied to Small Business

The Cost of Employee Turnover – Holy Crap!

Spice Up Your Hiring with These Tips from Janice

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