Customer Experience, Customer Service, Employee Retention
5 Pitfalls to Avoid When Growing Your Business Even though I don’t like to admit it, making mistakes is a sign of growth. I’m a type A and a perfectionist. I don’t like to make mistakes, I like to do things right the first time. However, that’s...
Customer Experience, Customer Service
Now more than ever, customer loyalty and engagement is vital to the success of any business. Customer service has become a priority and businesses that fail to equip staff to create amazing customer experiences will not survive. Fancy marketing isn’t enough....
Customer Experience, Customer Service
Is your business intentionally creating Frisbee customers or Boomerang customers? (Hint – you WANT Boomerang customers!) Business owners need their customers to return and bring their friends. Good news is that you CAN create boomerang customers. Begin with...
