Employee recruiting in retail and hospitality is a challenge right now to say the least! Who hasn’t pushed the panic hire button? No shame or blame. We’ve all hired a ‘warm body’. Just finding people is a huge challenge right now. With customers flooding back there is...
A customer journey map illustrates the steps your customer will go through with your business starting with just ‘checking you out’ and leading to (hopefully) many happy returns. Why does mapping your customer journey matter? How can creating a customer journey map...
