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Handling Mistakes Like a Boss

Handling Mistakes Like a Boss

Customer Experience, Customer Service

We’ll all make them. If you’re in business long enough, stretching and growing, you’ll have multiple opportunities to fix mistakes. Mistakes: I affectionately called them “growth opportunities”. When we were early on in our business growth, I will never forget some...
Connecting, Sans Language, in Switzerland

Connecting, Sans Language, in Switzerland

Employee Retention

The proof is in the pudding. Go to another country, one where you do not speak the language, and notice if you feel welcomed or not. Notice what is happening when you feel welcomed and what is absent. It’s a simple act and has nothing to do with language!...
On-Boarding (Clients OR Employees)

On-Boarding (Clients OR Employees)

Employee Retention

Do you have an effective training system to use with your employees? Have you created a duplicatable system that will allow your vision to be correctly translated, transmitted, and trained to your new hires? Has your business grown to the point where you cannot be the...
Learning (Stealing) from the Big Boys

Learning (Stealing) from the Big Boys

Employee Retention

I love to pilfer big business. They spend thousands of dollars on market research, development, and implementation. Small businesses owners simply don’t have that kind of capital, (or time), to do this kind of extensive research. But, we CAN piggyback onto their...