Customer Service, Employee Retention
Marketing, training, and creating a customer community. These are some of my favorite take a-ways from my interview with Janice. What nuggets of wisdom will you find to apply to your business? Side Note: I’ve watched Janice since she opened (no, not stalker...
Customer Experience, Employee Retention
Looking at the numbers, analyzing data, translating these to best serve his customer. Pete is growing his business with constant learning and analyzing. How does he do it all? Great resources and examples below from Pete for growing smart and purposeful. Pete said...
Customer Service, Employee Retention
Chris bucked the system and said no to growing his business by going into debt. Instead he relied on exemplary customer service! I also love his change of heart about staff meetings. Read below to see what happened! Chris Welvaert– owner, True Gorge Stoves and Spas...
