hospitality training Archives

The Dos and Don’ts of Hospitality

Dos and Don’ts at the Bakery Setting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It’s 7:45 in the morning. People are in a hurry to get to work and drop kids off at school. For all intents and...

Staff Training – What’s it Worth?

Employee Retention

Staff training. What’s it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it isn’t as simple as your customers might think. To run a...

Does Your Staff Care as Much as You Do?

Employee Retention

Staff and Customers Got You Down? Are you tired? Are you becoming numb from all that’s going on in the world? Are customers becoming more rude? Is your staff getting worn out? When is the last time your staff was excited to serve customers? To positively impact...

How to Handle Rude Customers

Employee Retention

Handling Rude Customers Like a Boss It’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled, arrogant, and just plain rude. What is Wrong With People? It’s a bit of a...

The Dos and Don’ts of Hospitality

Staff Training – What’s it Worth?

Does Your Staff Care as Much as You Do?

How to Handle Rude Customers

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