When patrons consistently have great Customer Experiences at your business this translates directly to your growth. Financial health is always a business goal, but businesses don’t draw customers by stating, “come buy from us so we can make money”. Poor service by...
Every business is going to goof up. What separates successful businesses from others is how they handle these screw ups. Our Physical Therapy office just gave us an example this week! 80% of companies say they deliver “superior” customer service. 8% of people think...
