Customer Experience, Customer Service, Employee Retention
Do you have an HR issue? Nichole, founder of It’s All A Little Grey and I had a candid conversation about all things HR, (Human Resources), and small business. Both of us are firmly rooted in supporting small business success AND we really dig staff training and...
Customer Experience, Employee Retention
What is the cost benefit or detriment associated with hospitality? Does it really matter that much if we aren’t inspiring and equipping our staff in the art of hospitality? When people think about hospitality it’s often just associated with a hotel stay or going to...