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Is There a Cost to Hospitality?

Is There a Cost to Hospitality?

Customer Experience, Employee Retention

What is the cost benefit or detriment associated with hospitality? Does it really matter that much if we aren’t inspiring and equipping our staff in the art of hospitality? When people think about hospitality it’s often just associated with a hotel stay or going to...
Your Customers Called: They want THIS from YOU!

Your Customers Called: They want THIS from YOU!

Employee Retention

Ring Ring, it’s your customer calling! Notice Me: Make eye contact when I enter your place of business. I’m a guest after all and it’s important to at least feign mild excitement that I entered. Smile: Please don’t just look at me like a grumpy bear. I feel like...