customer Journey Archives

Maximize Revenue with Customer Journey Mapping

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Maximize Revenue with Customer Journey Mapping I was talking to a colleague about local businesses, hiring, and some of the challenges business owners are sharing. I posed this to her: “Think of the last 2-3 businesses you frequented in person. Without naming the...

The Dos and Don’ts of Hospitality

Customer Service, Employee Retention

Dos and Don’ts at the Bakery Setting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It’s 7:45 in the morning. People are in a hurry to get to work and drop kids off at school. For all intents and...

Staff Training – What’s it Worth?

Employee Retention

Staff training. What’s it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it isn’t as simple as your customers might think. To run a...

One Businesses Failed Attempt to Gain Customer Support

Customer Service

Of course businesses want customer support! Customer support translates to sales, which translates to growth. Taking a look at the customer journey is an important part of business marketing strategy. We want to make sure that the customer journey we plan for our...

Customer Experience Success Guide – Step 3

Customer Service, Employee Retention

Now that we’ve got your mission statement, you know what your perfect customer looks like, and you’ve taken a hard look at your online profile, you’re ready for the next step! Mapping the Customer Journey Step three in our marketing journey from your customers point...

Maximize Revenue with Customer Journey Mapping

The Dos and Don’ts of Hospitality

Staff Training – What’s it Worth?

One Businesses Failed Attempt to Gain Customer Support

Customer Experience Success Guide – Step 3

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