Transforming Customers into Best Advertisers
What Exactly is Customer Experience? How is it Different from Customer Service?Customer Experience is the entirety of interactions that your customer has with your business, from interfacing with your website, to interacting with an employee during a purchase, and...
Perceived and Tangible Value in BusinessIn business we are always exchanging money for a product or service. We exchange money for things that we value, be it a meal, a car, or a service such as a facial. These are examples of 'tangible value'. There are hard costs...
Businesses – Leading During COVID-19 Down Time. Businesses, the backbone of communities, utilizing this time to connect and enrich customer relationships.
How do you stay in business (or grow) when social restrictions, the coronavirus, or a downturned economy diminishes your customer base? There’s an answer!
I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.