Blog
Keeping the Love Alive
The Hiring Mistake that Cost Me Thousands
Download: 15 Fun Hiring Strategies to Attract GREAT People!I Ignored the Warning Signs of a Bad Hire, UNTIL a guest said this...My worst hire ever. It wasn't dramatically bad; it wasn't chaotic or...
25 Years, One Subaru, Guest Retention Lesson
Download: 15 Fun Hiring Strategies to Attract GREAT People!It's official, Gertie is up there. . . .I love my 20+ year old Subaru. I'm a fan! Have I always received stellar customer service from...
The $4,700 Problem Hiding in Your Operating Costs
Download: 15 Fun Hiring Strategies to Attract GREAT People!There is a number that circulates in hospitality circles so often it has almost lost its ability to shock: 70 to 80 percent. That is the...
Think Your Brand is Your Logo? Nah, I Beg to Differ
Download: 15 Fun Hiring Strategies to Attract GREAT People!Is Your Boutique Hotel's Brand Your Logo? I Beg to Differ I bought a hotel that had been dark for 65 years, in a town of 650 people. Here's...
Hello
I’m Samantha
I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.
I need help with…
Creating a Kick-Ass Team
Attract, retain, train and inspire staff.
Customer Acquisition and Retention
Transforming customers into your best advertising.
Keeping the Love Alive
Continued training and inspiration for my kick-ass team.
Management and Leadership
Leading effectively and having a life.