Keeping the Love Alive
Have you, while conducting a staff meeting or talking to a customer, witnessed them ‘glaze over’ and momentarily ‘check out’? You can almost see that their brain is no longer engaged with anything you’re saying. You’ve lost them and need to act quickly and scramble to...
How do you stay in business (or grow) when social restrictions, the coronavirus, or a downturned economy diminishes your customer base? There’s an answer!
Businesses must create boomerang (not frisbee) customers. What’s the difference? One is smart ROI and the other costs you unnecessary money. These five steps will get you started creating and transforming your customers to Boomerang Customers.
Creating a Culture of Customer Service – why bother? See what the 10 commonalities of successful businesses have and how they created cultures of customer service in their organization.
I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.