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How to Get Customers to Spend More Money
How to Get Customers to Spend More Money

The "Jumper Customer Experience"Happy anniversary to us! We just celebrated our 23rd wedding anniversary in Colorado.We walked, we hiked, we visited gorgeous scenic spaces, found some hidden gems...

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Congratulations, You Screwed Up!
Congratulations, You Screwed Up!

Photo Credit: Clay Banks UnsplashEverybody does it. No one likes it. In any job, sooner or later, staff will be face to face with an unhappy customer. Maybe you or your staff were at fault, maybe...

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Customer Journey Mapping – A Fresh Take
Customer Journey Mapping – A Fresh Take

A Fresh Take on Customer Journey MappingWhat do I dislike about traditional Customer Journey Mapping? What is a more profitable way to look at Customer Journey Mapping? In the blog and video below...

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The Dos and Don’ts of Hospitality
The Dos and Don’ts of Hospitality

Dos and Don'ts at the BakerySetting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It's 7:45 in the morning. People are in a hurry to get to work...

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Staff Training – What’s it Worth?
Staff Training – What’s it Worth?

Staff training. What's it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it...

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Taking Time Away from Your Business
Taking Time Away from Your Business

Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that...

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