Download: 15 Fun Hiring Strategies to Attract GREAT People!

The Dos and Don’ts of Hospitality
The Dos and Don’ts of Hospitality

Dos and Don'ts at the BakerySetting the scene at the coffee shop/bakery. It’s a fantastic example of the dos and don’ts of hospitality. It's 7:45 in the morning. People are in a hurry to get to work...

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Staff Training – What’s it Worth?
Staff Training – What’s it Worth?

Staff training. What's it worth to you? Time off Your health & sanity Making an impact Making money Creating positive change in your community Owning a business and having staff help to run it...

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Taking Time Away from Your Business
Taking Time Away from Your Business

Hiring the right fit staff is a challenge. Retaining frontline customer service staff is even yet another challenge for business owners. How do you find staff that care as much as you do, so that...

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Does Your Staff Care as Much as You Do?
Does Your Staff Care as Much as You Do?

Staff and Customers Got You Down?Are you tired? Are you becoming numb from all that's going on in the world? Are customers becoming more rude? Is your staff getting worn out? When is the last time...

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How to Handle Rude Customers
How to Handle Rude Customers

Handling Rude Customers Like a BossIt’s a sorry state of affairs when rude customers are becoming the norm, when we have to train and equip staff to handle customers that are self-entitled,...

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