Creating a Kick-Ass Team
What Exactly is Customer Experience? How is it Different from Customer Service?Customer Experience is the entirety of interactions that your customer has with your business, from interfacing with your website, to interacting with an employee during a purchase, and...
Hiring is Time Consuming and Costly Who loves to hire? Almost no one. The entire process, from placing the ad to onboarding is time consuming and costly. How can we improve the process to hire more effectively? What does the process look like now and why is it not...
Businesses must create boomerang (not frisbee) customers. What’s the difference? One is smart ROI and the other costs you unnecessary money. These five steps will get you started creating and transforming your customers to Boomerang Customers.
7 practices to deliver great customer experiences – make a positive difference in people’s lives and the byproduct is business growth
I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees.