Panic hiring. It seems to be the special of the day. With businesses having the green light to open, there’s a massive need to hire, train, and retain quality staff. While panic hiring is something most owners get to deal with now and again, it’s not something that we want to make a staple in our diet.
To avoid panic hiring we must set up our businesses with structure that not only attracts but keeps quality people. When we decrease turnover, we’re strengthening our team and increasing customer retention. Keeping quality staff is not just a matter of paying the highest wage or salary. There are plenty of businesses that pay well and have employees who are disgruntled, unhappy, and looking elsewhere for work.
Setting Up for Success
Setting up structure within your business to attract and retain quality staff is no small task. There are many things that are required when setting up this structure in your business. In the hiring realm we need to know what desired characteristics we are looking for and give ourselves enough time to find them.
“. . . the time for new hires to achieve full productivity ranged from 8 weeks for clerical jobs to 20 weeks for professionals . . .”
Once we attain fabulous people, how do we keep them? What if we cannot afford to offer wages at the top of the pay scale?
Is it all about the money?
While pay can be a very important and attractive piece to an applicant, it is not the only thing that will keep quality people. It might, or might not, be one of the ways that an employee feels appreciated and valued.
- A business owner I know sacrificed GREATLY to make sure her staff continued to be paid even when they were taking a sabbatical. Amazing right? I thought it quite selfless and extraordinary.
Too bad some of her staff did not have the same feelings of gratitude. Instead, there was grumbling about not having a consistent work schedule.
- Another business owner I know gives a nice bonus every year that is reflective of the company’s growth. Can you believe that ONLY ONE of his staff actually thanks him for the bonus?
How frustrating to realize that a valued employee cares more about receiving a personal note and award over a financial bonus. That money could have been used in a much smarter way in the business.
5 Languages of Appreciation in the Workplace
Everyone is different. Every person feels appreciated in a different manner. Does this feel frustrating as a boss or manager? Does it seem an insurmountable task to try to figure out how to appreciate each person in a different way?
The good news is that we do not have to guess. We can simply ASK. We can create a simple questionnaire for staff to fill out before a review or during the on-boarding process. It’s not rocket science.
A great place to start is with the book, The 5 Languages of Appreciation in the Workplace. Empowering Organizations by Encouraging People.
Why am I kissing a ceramic llama?
Your Action Plan
Let’s not waste time or resources trying to hit the pinata with our eyes closed. Pick up the book and take the next step in making your business robust by investing in your staff! When staff feel appreciated, they stick around; they invest in the success of your business.
If you’ve not, sign up for the email that will give you heads up on workshops (like Languages of Appreciation), courses, teaching videos and more. Now that’s the smart way to grow.
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Samantha works with business owners helping to ‘tame the overwhelm’, assisting with customer acquisition & retention, employee training & retention, and honing your Customer Experience so it kicks butt.
She conducts workshops and training in hospitality, Customer Experience, and creating a culture in the workplace that inspires and motivates employees and customers.
There’s untapped, untrained power in your staff just waiting to be unleashed to help grow your business! Grab a copy of the eBook and Guide: First Impressions Matter to equip staff and grow your business today.