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Don’t Be a Bosshole

Don’t Be a Bosshole

by Samantha | Feb 26, 2020 | Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching

Bosshole = my favorite new vocabulary word this month. Yes, it’s what you think it is! Don’t be a bosshole. Who would want to anyway? This very descriptive word jumped off the page of my latest read, Work Happy, what great bosses know, by Jill Geisler. Disclosure: I...
Setting the Table – Danny Meyer

Setting the Table – Danny Meyer

by Samantha | Jul 18, 2018 | Keeping the Love Alive, Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching

Just finished reading: Setting the Table: the transforming power of hospitality in business by Danny Meyer. Many, many things resonate with me and align with my belief about the vital importance of hospitality. There was a particular word that stood out, jumped off...
Year of Yes – Book Review

Year of Yes – Book Review

by Samantha | Jun 5, 2018 | Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching

I’ve got a little different book review for you this time. It’s not so much about business development, marketing, or Customer Experience. It’s a personal story of a successful woman’s seemly simply change and how, in one year, it transformed her personal life and...
Topgrading – Changed my Hiring Practices

Topgrading – Changed my Hiring Practices

by Samantha | May 15, 2018 | Recommended Reads, Tools & Teaching

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player,...
Rest – Why You Get More Done When You Work Less

Rest – Why You Get More Done When You Work Less

by Samantha | May 15, 2018 | Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching

When asked what I enjoy, what I want to do when I retire, I often simply answer ‘work’. I love creating, doing, accomplishing, growing, learning, helping. When I reach a goal, I don’t pause for celebration, I’m motivated to get on with the next fun project. Not...
Hug Your Customers – Set the Bar, Inspire, and Recharge

Hug Your Customers – Set the Bar, Inspire, and Recharge

by Samantha | May 15, 2018 | Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up...
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