Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer service experiences.
We know from experience, (and from stats), that investing in staff training helps employees to feel valued where they work. Feeling valued is key to keeping staff happy, engaged, and productive at work!
When our staff are happy, skilled, and inspired by what they do this translates right on out to customers. Customers become loyal fans, spend more money, and give great referrals.
Having these results is not happenstance, it comes with an investment of both time and money. As a business owner time can be in short supply! However, there are tools to plug right into business that cultivate a company culture that values and invests in your people.
Creating a Culture Deck – Week 2
Creating a Culture Deck is a digital product that does just that.
- Take content creation out of owner’s hands
- Raise awareness of the impact and influence staff have
- Educate about the financial impact of positive customer experiences
- Empower people with both knowledge and skills.
- Create focused conversation and communication among staff
You can purchase your own digital Creating a Culture Deck by clicking HERE.
Create a Culture YouTube Support
There is also a YouTube video series that starts the conversation with staff. Every week, 52 weeks a year you’ll get the jump-start needed to create a culture at your business that makes it THE place to work and THE place to shop!
Below is the transcription for the Creating a Culture Deck Week 2. To watch or listen just click the video below!
Creating a Culture Deck – Week 2
Well hello there and thank you for joining. This is week two in our series utilizing the creating a culture deck period now, if you’re unfamiliar with what it is I’m talking about I will put a link in this video so you can go and check it out. It will tell you all about what this whole series is about, supporting small businesses this year. So, 52 weeks we are showing up to create a culture in our workplace where people are valued both internally and externally. Externally being our customers. So today’s card and you’re creating a culture deck says,
Creating a Culture Deck – Week 2 – Discussion Question
The question for today’s card is, “what is one experience outside your business our business you had this last week where you felt you were being treated well?”
So, that’s the question. Outside the business you’re in right now, what experience have you had that made you feel like you were being treated really well?
My Small Business Example
Well, I had an experience just today. I got a call from a local jewelry store, the woman’s name is Lydia, she is amazing.
Every time I see her she treats me like I’m a long lost relative. Like I am her favorite person. And honestly I think she does it to most everybody, at least many people, and that’s what makes her so magical. Every single time.
So, I got a call from her today and she was excited that my ring had come into the store.
Now, she could have just called me and left a dry as a bone message and said, “Hey your order is here, come get it”.
No, she was excited. She was looking forward to seeing me; I could actually hear it in her voice.
So that is my example today of how I felt as a customer that I was being treated well. It was great!
Now it’s your turn to discuss. What is an experience you’ve had outside your business where you felt as if you were being treated very well?
To get your own Creating a Culture Deck so that you can take these cards and you can print, post them, put them on slack, put them all over the place each week to remind your staff how amazing they are and what a difference they make, you can click on the link below and grab your own copy of both the deck, and, of the discussion prompts.
Make it a great week. Thanks again. See you next week!