Creating a culture in the workplace that is both inspiring internally and externally is ongoing. It can be exhausting as an owner to create quality training that invests in staff so that they feel valued and have the tools to independently create amazing customer service experiences.

We know from experience, (and from stats), that investing in staff training helps employees to feel valued where they work. Feeling valued is key to keeping staff happy, engaged, and productive at work!

When our staff are happy, skilled, and inspired by what they do this translates right on out to customers. Customers become loyal fans, spend more money, and give great referrals.

Having these results is not happenstance, it comes with an investment of both time and money. As a business owner time can be in short supply! However, there are tools to plug right into business that cultivate a company culture that values and invests in your people.

Creating a Culture Deck

Creating a Culture Deck is a digital product that does just that.

  • Take content creation out of owner’s hands
  • Raise awareness of the impact and influence staff have
  • Educate about the financial impact of positive customer experiences
  • Empower people with both knowledge and skills.
  • Create focused conversation and communication among staff

You can purchase your own digital Creating a Culture Deck by clicking HERE.

Create a Culture YouTube Support

There is also a YouTube video series that starts the conversation with staff. Every week, 52 weeks a year you’ll get the jump-start needed to create a culture at your business that makes it THE place to work and THE place to shop!

Below is the transcription for the Creating a Culture Deck Introduction. To watch or listen just click the video below!

Video Transcript

Creating a Culture Deck – Introduction

Small business big impact! That’s the theme for 2022.

In order to make a big, positive impact on our customers, our businesses, and our communities, we need to create a culture in the workplace. Specifically the customer, or the culture, should be one where staff feel incredibly valued, and they know the impact that they have on your customers, right? We want to create a company culture of customer service excellence. That’s a little bit of a mouthful and tongue twister!

The best way to accomplish this is to invest both time and resources into your team. So, take a moment to look around. Or, if you’re not in the building right now, just picture yourself there and ask this question.

How much money do you have invested in the physical space in your business, and the stuff? Now compare that.

How much money and time are you investing in your people?

Your people are your most important and valuable asset.

The ROI on giving phenomenal customer service is just astronomical. Now, besides the ROI it’s simply the right thing to do – to invest in our people. The frontline customer service staff are incredibly valued, and they are key in the success of your business.

  • They are the front lines.
  • They are the face of your business, especially when you’re not there.
  • They are taking care of your baby when you’re not around.

So, it makes sense. Making sure that you are people, your frontline customer service people know, understand, and give them the tools to really give phenomenally, consistently phenomenally, customer service experiences is important.

  • Empowering your people is key.
  • Investing time and training into them is key.
  • Creating a culture that is built around valuing those people and your customer, is key.

I’ve got this tool for you for the year.

Every Monday I will be posting a video, and the video is based on this Creating a Culture Deck. It’s 52 cards WITH discussion prompts. A done for you tool that you get to use weekly to create a culture of amazing service and valuing your staff!

It’s a win for your business. You can purchase your own deck and have a digital copy where you can post it, you can put it on slack or email, basically put it all out all over there.

I’ll put the link below so you can have your very own. It has 52 beautifully designed cards and 52 discussion prompts. I will be posting videos here each week that support your deck. You can use these videos if you like! I want to make it as easy as possible for you to have a really good win this year.

So, click on the little ring ding bell thing here so you get notifications every week, or, you know what, better yet, just pop on over to the website & sign up for the Email newsletter and then you’ll get it.

So, as a sum up, click on the subscribe, check out the notes below, go sign up for the newsletter and or go purchase your own deck that you can use over and over again to make your team amazing.

You do not have to reinvent the wheel. Left let’s get after it this year. Small businesses deserve a big win! Let’s help create a culture of amazing customer service excellence for you. Have a great day.

Click Here to Purchase Your Deck

Share this Post (below) with your Favorite Small Business!

Spread the love