by Samantha | May 15, 2018 | Leading Effectively & Having a Life, Recommended Reads, Tools & Teaching
Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up...
by Samantha | Jun 29, 2021 | Creating a Kick Ass Team, Keeping the Love Alive, Transforming Customers to be Your Best Advertisers
What small business needs to drive away customers right now? Unless that customer is an extreme misfit, the answer is none. It’s almost an absurd statement. However, time and time again, I encounter staff that does just that. They drive away customers simply because...
by Samantha | Sep 1, 2017 | Creating a Kick Ass Team, Keeping the Love Alive
A challenging part of growing a business is to transfer all that’s in the owner’s head – vision, knowledge, etc. – to employees and then train them to act in a manner that supports the business vision. Goals: Grow Our Business Through “Free” Word of Mouth...
by Samantha | Dec 16, 2020 | Leading Effectively & Having a Life, Recommended Reads
Do you desire to be the type of boss that everyone looks up to, is the go-to for answering questions; the type of boss whose physical presence is integral to the success your business? Or, do you desire to be the type of the boss who can confidently take a vacation...
by Samantha | Nov 4, 2020 | Transforming Customers to be Your Best Advertisers
Have you found yourself short on marketing dollars? Or have you invested your marketing dollars in expensive ads that brought you little in return? I certainly have. As a matter of fact, before our doors were even open, I had spent the lion’s share of the...
