Productivity and Goal Setting

Goal setting and productivity: How they go hand in hand! It’s SO easy to become distracted and loose productivity without even being aware! I am constantly fighting it. Browser windows open, cell phone on, waiting for something to load so I pop over and open another screen (admittedly it’s probably…

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Goal Setting – in November??

Goal setting. Usually we think of this happening the first of the year. However, I think there’s no better time than the present! Whether you’re getting a head start on your goal setting, working to push through the end of the year, or helping your staff with goal setting, let’s…

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Hiring Seasonal Staff

I read recently in my Oregon Stater magazine about an organization at the University that works to impress upon students the importance of gaining skills wherever they are. They were hearing students comment flippantly about their coffee shop jobs (and the like). Comments about their jobs were that they were…

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What are Your Employees Doing??

Do your employees know what their purpose is? Do they know what their job is when someone walks through the door? If they think it’s selling a scone or ringing me up at the cash register they are missing the boat; they haven’t been properly trained. Front-line customer service is…

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Hiring: Part Two

Now that you’ve got your highlighted list from last week, let’s look at the items you did not highlight. These can be the first areas you are ready to hire for. But wait. I sense some reluctance. Are you finding yourself dismissing this exercise? Are you thinking: “gosh, these things…

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Handling Mistakes Like a Boss

We’ll all make them. If you’re in business long enough, stretching and growing, you’ll have multiple opportunities to fix mistakes. Mistakes: I affectionately called them “growth opportunities”. When we were early on in our business growth, I will never forget some words from a guest. They stung. They formed the…

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