Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

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How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

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January Goal Setting and Connecting Challenge

January – The month of New Beginnings! I love the process of looking back, reflecting, taking a moment to appreciate and acknowledge accomplishments of 2016, then looking forward! I am a goal setter for sure. If you’re wired like me and don’t usually celebrate or reflect, this is an important…

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How to use Humor to Change Behaviors and Attitudes!

Can you train your customers? You bet you can! You train your employees, kids, pets, (maybe even your spouse). Yes, you can train your customers. You can set up an experience that will give customers an expectation about your business before they even open your doors. Below are two excellent…

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How Changing One Thing Revolutionized My Hiring Practice

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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