How Changing One Thing Revolutionized My Hiring Practice

Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…

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4 Tips for Increasing Customer Satisfaction

Four tips to increasing your customer satisfaction. How to turn a guest into a returning customer. Better yet, turn them into marketers for your business! Have a Consistently Excellent Product Create a Consistently Excellent Experience Hire Happy People Do Something “Extra” and “Unexpected” Have a Consistently Excellent Product If your…

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Make America Kind Again

We’ve got to band together to make this a HUGE movement. A huge change is needed. Political barbs aside, we do need to actively change the climate between person to person. When government, people in office, etc. talk about “winning the war on terror” and to do that we need…

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Creating New Habits

Creating new habits, easier said than done, right? Just look at New Years resolutions come June and take inventory of the success rate. How can we carry that commitment and momentum throughout the days, weeks, months, and years, to enfold the new habit into our vernacular? Below are some steps…

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Why Does Customer Service Matter Anyway?

Why DOES Customer Service matter anyway? Seems not too many businesses are stellar or consistent so maybe the common thought is that it doesn’t matter. I cannot disagree more! (Could you see that coming??). Let’s pose a couple questions:     What might be the results of poor customer service?…

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