Why Does Customer Service Matter Anyway?

Why DOES Customer Service matter anyway? Seems not too many businesses are stellar or consistent so maybe the common thought is that it doesn’t matter. I cannot disagree more! (Could you see that coming??). Let’s pose a couple questions:     What might be the results of poor customer service?…

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Contagious – Recommended Read

I GEEKED out on this book! I’ve been, for years, fascinated with the ponderings of ‘what makes people move’, ‘why do some things catch on’, ‘why does/does not this catch on’,’ how can I get X to catch on’, etc. etc. This book lays it all out. It’s the perfect…

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The Basics

What traits make up Excellent Customer Service experiences that help our businesses grow? We all want growth. We want purposeful, manageable, profitable, steady, growth. Running a growing business can pull you in many directions, so how can you focus the limited time you have to make the most impact? Knowing…

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