Signage and Customer Service

How does signage enhance your Customer Experience? Signage is a big one. It is so very frustrating to be looking for a business while driving down the road trying to pay attention to, and look out for, distracted drivers, one-way streets, texting pedestrians, and darting dogs off leash. When signage…

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Entrepreneurial Struggles

I was reflecting today on the super fun interview series I recently did. I was thinking about how much more “rich” and “full” I see them and their businesses, just by taking time to ask some questions and to listen. Each of them exhibits something that really resonates with me…

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21 Sure Fire Ways to Get Horrible Customer Service Reviews

Ready to get some Customer Service reviews on Yelp, Google, etc.? Some of these pointers in the list are stand alone. They’ll do the trick right then and there. However, other items in the list build over time. If applying these regularly, they’ll work like a slow bleed. They’ll bleed…

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What’s in it for YOU?

I’m a direct, honest, encouraging, yet a genteel whip-cracking business coach and consultant. I assist motivated but overwhelmed business owners solve their growing pains and gain some time freedom by helping to develop systems that transfer what’s in their heads into teachable lessons for their employees. I created this blog…

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