Promoting from Within – Nepotism or Smart Business?

Are you promoting warm bodies or qualified persons? I’ve seen it. You’ve seen it. A skilled worker, thriving in their work, gets promoted to a leadership position because the business is growing, and the result is painful. The skills needed to be successful as an employee in a position are…

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What Makes You a Good Leader? 3 Tips to Being a #1 Boss

What makes you a good leader? If you own a small business, inn, or B&B you know how valuable those gem employees are to both your sanity and your bottom line. Employees interact with your customer. They’re representing your business, your brand, your identity. In this day where there are…

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Smile, you’re on Candid Camera!

If you and your employees are not doing this, you’re missing the boat. You’re not giving your best first impression and missing an opportunity to increase profits and make someone’s day. To whom does this apply? Customer Service Staff – Interacting face to face with your customer Employee to Employee…

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How to Exceed Your Customers’ Expectations

Of course you want to MEET your customers’ expectations, but why leave it at that? Ho Hum. A vital key to turning your customers into zealots for your business is to exceed, not meet, their expectations. If you’ve been in business long enough, you’ve definitely messed up. It’s inevitable. Maybe…

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