What is your business communicating to your customer? Is it what you want to communicate? Your company is doing top quality work but does your customer get the impression that it’s top quality? How do businesses communicate both verbally and non verbally to customers? To illustrate I’ll use S.O.S. Automotive,…
January – The month of New Beginnings! I love the process of looking back, reflecting, taking a moment to appreciate and acknowledge accomplishments of 2016, then looking forward! I am a goal setter for sure. If you’re wired like me and don’t usually celebrate or reflect, this is an important…
Can you train your customers? You bet you can! You train your employees, kids, pets, (maybe even your spouse). Yes, you can train your customers. You can set up an experience that will give customers an expectation about your business before they even open your doors. Below are two excellent…
Are you frustrated that your staff misses things they’ve been trained to do? Do you find that your staff is inconsistent with job performance, sometimes overlooking (what you thought were) basic items? Do you lack patience with staff training? Is training one of your least favorite ‘jobs’ as a business…
How did we do it? How did we receive the highest Trip Advisor rating while restoring and resurrecting a boutique hotel in a tiny town in Eastern Oregon? I have my Masters in Education, taught Middle School for 13 years, then jumped onto the entrepreneurial boat because i fell in…
Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…
