Are you frustrated that your staff misses things they’ve been trained to do? Do you find that your staff is inconsistent with job performance, sometimes overlooking (what you thought were) basic items? Do you lack patience with staff training? Is training one of your least favorite ‘jobs’ as a business…
How did we do it? How did we receive the highest Trip Advisor rating while restoring and resurrecting a boutique hotel in a tiny town in Eastern Oregon? I have my Masters in Education, taught Middle School for 13 years, then jumped onto the entrepreneurial boat because i fell in…
Honest moment. Hiring and training, dealing with people’s “issues”, was one of the most frustrating parts of owning my own business. My expectation is that everyone’s reliable, comes to work on time with the right attitude, is a team player, leaves the drama at home, does their research about the…
I GEEKED out on this book! I’ve been, for years, fascinated with the ponderings of ‘what makes people move’, ‘why do some things catch on’, ‘why does/does not this catch on’,’ how can I get X to catch on’, etc. etc. This book lays it all out. It’s the perfect…
What traits make up Excellent Customer Service experiences that help our businesses grow? We all want growth. We want purposeful, manageable, profitable, steady, growth. Running a growing business can pull you in many directions, so how can you focus the limited time you have to make the most impact? Knowing…
