Connecting, Sans Language, in Switzerland

The proof is in the pudding. Go to another country, one where you do not speak the language, and notice if you feel welcomed or not. Notice what is happening when you feel welcomed and what is absent. It’s a simple act and has nothing to do with language!  Currently…

Continue reading

On-Boarding (Clients OR Employees)

Do you have an effective training system to use with your employees? Have you created a duplicatable system that will allow your vision to be correctly translated, transmitted, and trained to your new hires? Has your business grown to the point where you cannot be the one training and on-boarding…

Continue reading

Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

Continue reading

Time Saving Tips

Business owners are busy! I coach and do some consulting work with some phenomenal women business owners that are simply on fire. Their businesses are growing leaps and bounds. They’re are creatives that are killing it. However, it can be overwhelming to keep ahead of the game. You may find…

Continue reading

Growing Pains and Guilt Trips

Your business is growing. You need to hire and train people to help it grow. You’re worried about “quality control”. Customers and guests say that they love the way YOU do things. So much pressure! Man did I feel guilty when we grew our business enough that I didn’t need…

Continue reading