Hug Your Customers – Set the Bar, Inspire, and Recharge

Busy? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed customer…

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Time Saving Tips

Business owners are busy! I coach and do some consulting work with some phenomenal women business owners that are simply on fire. Their businesses are growing leaps and bounds. They’re are creatives that are killing it. However, it can be overwhelming to keep ahead of the game. You may find…

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Growing Pains and Guilt Trips

Your business is growing. You need to hire and train people to help it grow. You’re worried about “quality control”. Customers and guests say that they love the way YOU do things. So much pressure! Man did I feel guilty when we grew our business enough that I didn’t need…

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Enjoying the Humble Pie? Not so much. . .

It happens to all of us. If you’re in business long enough, you’ll experience a big screw up. I’ve had my share of them despite putting into place stellar (ha!) organizational processes to mitigate. Human error – It bites you in the butt every time. How can we navigate out…

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