Head for the Hills

I’ve heard it, you’ve heard it, we’ve all heard it. Corporate retreat, strategy session, working retreats, planning weekend, get-a-way, etc. Yet for small business owners, getting away to plan, or heck, to just get away, can seem like it’s more trouble than it’s worth. Obstacles & Objections What would happen…

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Do you need a pick-me-up after a busy season?

Busy summer? Feeling drained? Staff bedraggled? Feeling unmotivated? Is someone about to get on your last nerve? Normal. Completely normal. I found myself feeling this way after a tremendously busy summer season filled with weddings and many hotel guests. Between training up new employees, supporting them, and working to exceed…

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Night and Day Customer Experiences

Today’s blog is a bit of a rant. I find it so incredibly irritating when customer service is done so completely wrong and people (in this case me) feel like they’re an inconvenience, a criminal, a distraction. It’s a revenue loss for a business that does not have to happen.…

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How to Knock Customer Service out of the Park

We’ve all experienced it. Mediocre Service. Poor Service. Stellar Service. Small business owners need every possible advantage. A poor review can be crippling. In contrast, you can reap tremendous rewards from a customer  whom you’ve really impressed (especially after a screw up). Keep on reading for a strategy to train…

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Guts – No Glory

Ah . . . the not so glorious glory of a business owner. It takes much selflessness to run a successful company if you want to develop a team (so you’re not chained to your business.) How DO you as a business owner, grow your company into a robust healthy…

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