Going Above and Beyond – Example From the Tow Man

How do you nab great reviews? What’s a sure fire way to grow your business? How can small (or large for that matter) businesses get the competitive advantage? All of the fabulous (and expensive) newspaper, magazine, radio advertising, your FaceBook posts, Instagram and Pinterest Pictures, tweets, etc. will fall flat…

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Promoting from Within – Nepotism or Smart Business?

Are you promoting warm bodies or qualified persons? I’ve seen it. You’ve seen it. A skilled worker, thriving in their work, gets promoted to a leadership position because the business is growing, and the result is painful. The skills needed to be successful as an employee in a position are…

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What Makes You a Good Leader? 3 Tips to Being a #1 Boss

What makes you a good leader? If you own a small business, inn, or B&B you know how valuable those gem employees are to both your sanity and your bottom line. Employees interact with your customer. They’re representing your business, your brand, your identity. In this day where there are…

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Walk Like An Egyptian – or – Your Customer

You’re welcome. Now that tune 80’s tune from the Bangles is smashed in your head! When is the last time you took the path(s) your customer takes to, and through, your business? What do you want to communicate to your customer before they walk through your front door? Your values…

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